Reference and Information Services

December 13-16, 2021, 2:00 pm – 4:00 pm Central


This ALA Library Support Staff Certification Program approved course is presented in four units and will introduce you the key concepts and tools necessary in reference and information services. You will study and discuss approaches to reference and information services, become knowledgeable about the application of core reference principles and information technologies as they relate to daily activities of library and information providers, and explore and analyze real-world reference issues as they pertain to resource selection, user privacy and confidentiality.

The course is also designed to encourage you to update your reference source materials and to provide you with opportunities to interact with and learn from colleagues from a variety of libraries across the country. This course will be presented in four units: core reference skills, knowing your library’s collection and research skills, reference resources, legal and ethical issues in reference services.


Through in-class and homework discussions and activities, by the end of the course students will demonstrate knowledge by:


Examining the general scope of the library’s print, non-print, and digital collections, including areas of strength and specialized collections.


Demonstrate skills by:


Target Audience: Librarians and paraprofessionals new to reference and information services or who would like to refresh their skills. This class is approved for the ALA Library Support Staff Certification Program.


Homework Expectations and Completion Requirements: The course will be a combination of lectures, reading, written assignments, exercises, and presentations. Students will be expected to complete at least one assignment or project related to each objective and participate in in-class discussions and exercises. This course requires individual participation and homework assignments. It is designed for individual participation; each individual must register.


Amigos Member Individual Registration: $305.00

Non-member Individual Registration: $350.00


Register today!



Jodie Borgerding (she/her/hers)

Continuing Education Services Manager


Amigos Library Services

1190 Meramec Station Rd. Ste. 207

Ballwin, MO 63021


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