Lifelong learning is linked to professional success and personal fulfillment. Our monthly Professional Development Resources for Library Staff newsletter can help you achieve your goals. Check out the latest issue and subscribe today!

Yours truly,

Caleigh Haworth
Training & Communications Coordinator
[log in to unmask]
710 2nd Street
Strathmore, AB   T1P 1K4
403-934-5334, ext. 252
1-855-934-5334 (toll free)<>

“A word after a word after a word is power.”
- Margaret Atwood

View Online<>


Professional Development Resources
for Library Staff
September 2017

In this Issue













► Live Webinars

[]Leading Change: It Starts with a Shift in Beliefs <>
Center for Creative Leadership
October 3, 2017 | 11:00am - 12:00pm (MT)

Change in the workplace is inevitable. However, change management research shows that organizational change initiatives fail more often than they succeed, despite the tremendous resources put into them.

Whether you are leading a small-scale change or a large, systemic transformation, the same is true: it starts with a shift in beliefs. Beliefs lead to behaviors that determine the success or failure of a change initiative. You can change beliefs. In fact, it is imperative!

Join CCL, the leader in leadership development, for a free, interactive session where you will explore:
·        How shifts in beliefs are required before changes in behavior occur
·        How beliefs are not solely our own; they are constantly influenced by others, and our beliefs influence those around us
·        The power of a collective mindset shift on the success of a change initiative
·        Practical techniques to unearth existing beliefs, maximize public learning and advance a change initiative in a way that sustains results

► Recorded Webinars

<>[]<>Make Training Stick <>
Florida Library Webinars
Original broadcast - July 6, 2017

As a supervisor or manager of others, we want to make sure that the time and money invested into training has a positive pay-off. Most times, the pay-off will be greater when you, the supervisor or manager take an active role in helping the employee succeed.

This interactive and informative webinar program will you give you the tools, questions and a better overall approach to help your employees more effectively and thoroughly apply what they learned in a training program.

<>[]<>How to Inspire Millennials in the Workplace <>
Training Industry
Original broadcast - August 23, 2017

By the year 2020, millennials will make up 46 percent of the workforce. Members of this generation are tech-savvy, ambitious and fond of working in teams. They have a desire to make the world a better place and like to do things their own way. Unfortunately, some managers see them as lazy, entitled, self-focused and impatient. It is essential for managers to understand how this generation thinks, what they are looking for in the workplace and how to inspire them to contribute their unique talents.

Join us for this complimentary Training Industry webinar, sponsored by D2L. Your hosts, Alan Randolph, senior consulting partner for The Ken Blanchard Companies, and Ashley Randolph, independent consultant and millennial, will explain the five key things managers need to do to inspire this trusting, optimistic generation who has the ability to help your company be the innovative leader of your industry.

Feedback That Works <>
Center for Creative Leadership
$120 US

No matter what level you occupy in an organization, timely, ongoing, accurate feedback is the best tool for improving yourself and helping others develop. Whether we are catching people doing it “right” or catching our people early in their mistakes to help them avoid bad habits, giving meaningful and effective feedback is an important component to helping people develop and to getting the job done. Creating and delivering a specific message based on observed performance is the key to effective feedback. Effective feedback should enable the receiver to walk away understanding exactly what he or she did and what impact it had on you.

In this session, the following will be addressed:
·        An overview of why feedback is important to success
·        Common mistakes in giving feedback
·        Three steps to giving effective feedback
·        Ten key traps to watch out for when giving feedback

Leadership Networking: Connect, Collaborate, Create <>
Center for Creative Leadership
$120 US

Networking is essential to effective leadership in today’s organizations. Leaders who are skilled networkers have access to people, information, and resources to help solve problems and create opportunities. Leaders who neglect their networks are missing out on a critical component of their role as leaders. By seeing networking as an integral part of your role as a leader and by taking action to develop and nurture related skills, you begin to create benefits for yourself, your team, and your organization.

This webinar will help leaders take a new view of networking and provide insight into how to enhance their networks and become effective at leadership networking.

► Online Courses/Tutorials

Introduction to Library Management <>
September 12, 2017 - October 9, 2017
$200 US

Have you recently moved to a management position or are you considering a career path in library management? Do you want to determine your potential as a manager or improve your ability to be a successful manager? How strong are your management skills and what can you do to strengthen them or acquire additional skills?

This course, which is targeted at first time managers and supervisors, will help you understand the role and responsibilities of the manager. It will also help you understand what changes when you become a manager and how to be the best manager you can be!

The intended audience for this course is first time managers and supervisors and any library staff considering moving into a management position. During this course you will assess your strengths as a library manager and identify areas and opportunities for personal growth. You will receive practical advice and tips, including classic pitfalls to avoid, to ensure your continuing success as a library manager.

Communication Skills and Teamwork <>
4 week eCourse
$60 US

Effective writing and presentation skills are essential for career success. Learn how to create and deliver high-impact communications, improve your soft skills, and effectively lead and collaborate on teams.

Time Management for Managers <>
*subscription required

When you begin to manage people, organizing your time reaches a whole new level of complexity—team members may need more time with you than you're anticipating, direct reports may frequently come by your desk with questions, and you may receive more emails than you can keep up with. As a manager, you want to make sure you're being productive with your time while setting a good example for your team.

In this course, best-selling author Dave Crenshaw offers managers at all levels practical strategies for efficient time management. Dave covers time management best practices for managing people, including delegating tasks, managing expectations, and establishing productive one-on-one meetings. He also provides helpful tips for managing projects, including how to coordinate multiple projects, allocate scarce resources, hold a team accountable to deadlines, and communicate deadline changes when necessary. Additionally, Dave covers how to manage priorities, including using your calendar as a prioritization tool, keeping your meetings action-focused, and shifting priorities when the need arises.

► Downloadable Documents

·        Learn-Plan-Do: a New Approach to Make Your Plan of Service Better than Ever<> (PPTX)

► Articles/Blog Posts

·        4 Ways to Win Over Negative Team Members<>
·        5 Ways to Build Trust With Your Team<>
·        7 Tips for the Newbie Library Director<>
·        10 Things Bosses Need to Do to Set the Right Example to Their Team<>
·        11 Pitfalls to Avoid in Business Communication<>
·        12 Sentence Starters That Inspire Courage<>
·        Are You Leading While Distracted?<>
·        Ask a Manager: My Employee Constantly Talks About Waiting for 5:00 and the Weekend<>
·        An Employee Screws Up. This is What Their Boss Should Say in Response<>
·        Hiring People: Questions to Ask<>
·        How a New Manager Should Assert Their Authority<>
·        How to Confront Situations You Should Have Dealt With Sooner<>
·        How to Identify and Improve a Toxic Work Environment<>
·        How to Inspire Employees to Speak Up and Choose to Lead<>
·        My Staff Keeps Socializing in Front of Clients... and Four Other Tough Workplace Questions<>
·        Six Emotional Leadership Styles<>
·        Team Building Activities<>
·        Why Emotional Intelligence and Leadership Go Hand-in-Hand<>


► Recorded Webinars

<>[]<>30 Ways to Make Your Donors Feel Like Superheroes <>
Network for Good
Original broadcast - August 24, 2017

Research shows that when your donors feel seen and appreciated, they make larger gifts AND give longer. Sending a thank you letter or online receipt is just the beginning. #DonorLove can be so much MORE.

► Online Courses/Tutorials

How to Market Your Library <>
4 week asynchronus eCourse beginning September 11, 2017
$175 US

Can you guess one of the most essential components of library operations? It’s marketing! In this eCourse, you will learn all the necessary skills to market your library—from social media and PR campaigns to designing new library programs and enhancing the experience of your library’s users. You’ll know how to successfully draw patrons in and get them interested in the products and services you provide.

This four-week, hands-on eCourse will take you through integrating marketing into a number of library service areas, including:
·        Promotion of your services
·        Program planning
·        Branding
·        Web content
·        Public relations
·        Analytics
·        Social Media
·        Overall in-building experience

Foundation Center's Online Proposal Writing Course <>
$225 US

Have you been tasked with writing a grant proposal but don’t know where to start and can’t get away for an in-person class? Foundation Center’s Online Proposal Writing Course lets you learn at your own pace without leaving your computer, or on-the-go via your mobile device!

Completely online and self-directed, this course puts you in charge of your own learning as you move through 15 lessons covering all aspects of proposal writing. We’ll give you plenty of guidance along the way with examples, worksheets, and templates to get you on your way to writing that proposal. You’ll have three months from the date of purchase to access the course, time you can use to complete the course at your own convenience and at your own pace!

► Articles/Blog Posts

·        5 Ways to Rise Above Your Competition When Writing Grants<>
·        10 Persuasive Tips for Writing Fundraising Appeals<>
·        20 Unique Donor Thank You Ideas<>
·        Five Tips for Having the Most Effective Library Card Sign-Up Month Ever!<>
·        How to Get More Donations for Your Nonprofit or Cause<>
·        How to Write a Video Script (template + video)<>
·        Keys to Brilliant Nonprofit Storytelling Part 1: Emotional Arc and Character<>
·        Logo Design Trends for 2017<>


► Live Webinars

<>[]<>Reader's Advisory: Nonfiction, Stranger than Fiction <>
Texas State Library
October 3, 2017 | 9:00am - 10:00am (MT)

Have you ever been flummoxed when confronted with a patron who requests non-fiction? The Reader’s Advisory experts at the Texas State Library and Archives Commission’s Talking Book Program are here to help! John Berkeland and Laura Jean Norris will provide Reader’s Advisory tips for assisting nonfiction loving patrons by offering ways of breaking down non-fiction into sub-genres, posing helpful questions to ask patrons, suggesting fiction read-a-likes, and providing additional resources.

► Recorded Webinars

<>[]<>Reader's Advisory 101 <>
State Library of Iowa
Original broadcast - June 8, 2017

Designed for library staff without a background in reader’s advisory, this webinar defines RA services and provide strategies for having a conversation with patrons about books and other materials. Discussion includes the elements of a book’s appeal and resources to help answer the question “what should I read next? Also explored are new RA services in other libraries.

<>[]<>Weeding 101: What to Keep, What to Toss and What to Replace <>
Florida Library Webinars
Original broadcast - July 20, 2017

Deselection is an integral part of collection management, but often falls to the side in the busy world of planning programs, serving patrons and day to day operations. Eliminating outdated, worn, or trivial items can not only improve circulation, but maximize the impact of your collection on the community.

Weeding is the less glamorous side of collection management. It can be a tricky task. What goes? What stays? What if I need that some day? Yet, weeding is critically important for a vibrant, quality collection. This dose of simple, practical guidelines with specific criteria will inspire a fresh take on your collection.

<>[]<>Great Book-Group Reads <>
Original broadcast - August 1, 2017

The right book can be just the thing to make your book-group discussions come alive. Join us for this free, one-hour webinar where representatives from Sourcebooks, Bloomsbury, and Macmillan will discuss forthcoming and backlist titles that are sure-to-be hits with book groups around the country. This webinar features mostly adult books with a few YA titles as well.

<>[]<>Fall YA Announcements <>
Original broadcast - August 8, 2017

Get the inside scoop on this fall’s forthcoming YA titles in this free, hour-long webinar, featuring representatives from Disney, Harlequin Teen, Macmillan Youth, Macmillan Adult, and Sourcebooks. Moderated by Books for Youth Senior Editor, Sarah Hunter.

► Articles/Blog Posts

·        7 Useful RA Websites<>
·        10 Diverse YA Books You'll Want to Read Now<>


► Live Webinars

<>[]<>Supporting Preschoolers’ Brain Development Through Engaging Music Activities <>
September 12, 2017 | 1:00pm - 2:00pm (MT)

Research continues to emphasize how important the first five years of a child’s life are for brain development. Active music-making can be an easy and enjoyable way for educators who work with infants, toddlers, and preschoolers to support the development of important structural changes, neurological processes, and skills during this very active time of brain development.

In this edWebinar, Dr. Lili M. Levinowitz will share some recent research in the fields of music and brain development, review key concepts, and show attendees new music activities and techniques that can be used to naturally support young children’s brain development—all while having fun! Attendees will come away with a deeper understanding of music’s impact on the developing brain and how they can strengthen this impact through specific musical interactions. This edWebinar will benefit educators working with toddlers, preschoolers, and kindergarteners.

<>[]<>Out-of-This-World Activities <>
September 13, 2017 | 1:00pm - 3:00pm (MT)

Join STAR_Net and the Lunar and Planetary Institute to learn tips and tricks from LPI’s Explore program for engaging children, tweens, and families in space science with games, activities, and events.

<>[]<>The Name of the Game: Playing Tabletop Games to Build 21st Century Skills <>
September 26, 2017 | 1:00pm - 2:00pm (MT)

As hubs of lifelong learning, public libraries are always seeking new strategies to cultivate 21st century skills in their community members. The deeper we move into this century, the more critical it becomes for people to hone skills like communication, collaboration, critical thinking, global awareness and creativity. Your patrons can strengthen these skill sets while also having fun in a social setting — through playing tabletop games at the library. Learn about the wide array of games available and the specific skill sets each one promotes. Hear how public librarians are using games and get new ideas for programming and game-related projects that you can do at your library. Your younger patrons will be ahead of the 21st century game in no time.

36 Adult Program Ideas in 90 Minutes <>
September 27, 2017 | 12:30pm - 2:00pm (MT)
$60 US for individuals / $120 US for groups of 3+

If you’re responsible for programming in your library, you know that it’s a year-round job. Celebrating annual seasons and events can give you inspiration for events that are popular and easy to promote. Plan your programs with confidence! In this workshop, library program guru Amy Alessio will give you three program ideas for each month that you can expand, adapt and modify to fit your community’s needs. The presentation will include many low-cost ideas that require minimal staff time. You’ll also have the chance to engage in conversation and Q and A with Amy.

Rethinking Library Programming: Transforming Your Approach <>
September 28, 2017 | 12:30pm - 2:00pm (MT)
$60 US for individuals / $120 US for groups of 3+

As libraries move into a new era, we’re faced with the challenge of balancing the expectations of traditional services and programming while also striving to reach audiences who don’t necessarily see the public library as relevant to their lives. In this workshop, we’ll provide ideas and plans for non-traditional library programs and also discuss how to combat the fear of getting out of library comfort zones. We’ll dispel the notion that certain kinds of programs aren’t library programs as we take into consideration the role that libraries now play in their communities.

► Recorded Webinars

<>[]<>Geeky Programs at the Library <>
Florida Library Webinars
Original broadcast - August 1, 2017

Geek and fandom culture is a growing part of our media landscape—and an amazing opportunity to engage your library patrons of all ages. This fast-paced webinar will share tips, tricks, resources and ideas to make your library “geekier” and fun.

According to<>.,“to geek” is:
• To love, to enjoy, to celebrate, to have an intense passion for.
• To express interest in.
• To possess a large amount of knowledge in.

<>[]<>How to Bring Successful Adult Programming to Your Library <>
Original broadcast - August 1, 2017

Do you find successful adult programming hard to establish or sustain? If so, you’re not alone. Join our first Power of Libraries Stories Webinar where Azra Bašić of the Salt Lake City Public Library System will talk about her experience running popular adult programs. Azra will share tips and ideas for how you can replicate similar successful adult programming in your own library.

<>[]<>Implementing STEM Programs to Fit Your Time Constraints and Comfort Levels <>
Washington State Library
Original broadcast - August 1, 2017

There is a wealth of information available regarding STEM (Science, Technology, Engineering, and Math) but how does one decide what type of STEM program(s) to implement into the classroom, library, grade level, school or district? This webinar explores possible ways to implement STEM ranging from simple to complex depending on the amount of time and energy you feel that you can allocate to STEM.

<>[]<>Fostering Friendships to Support Social-Emotional Learning in Early Childhood Programs <>
Early Childhood Investigations
Original broadcast - August 16, 2017

“You can’t come to my birthday party!” “He’s not my friend anymore.” These are popular refrains in preschool classrooms, and encouraging friendships in the classroom can be a big task! This eye-opening webinar, presented by social emotional development expert Lindsay Giroux, will provide early childhood administrators and teachers with strategies for planning thoughtful social skills instruction. You will leave this webinar ready to build children’s friendship toolboxes and support teachers as they build friendship-centric culture in their classrooms. We will explore ways to coach teachers to reflect and implement friendship skill instruction in the classroom.

Girls in STEM: Creating a New Era <> free[]
Original broadcast - August 17, 2017

As the world embraces science and technology, more and more people are needed to help bring innovation to life. However, the vast majority of students that choose to pursue a career in the STEM fields are male, even though women generally outperform men in math and science. In an increasingly interconnected world, girls are needed to contribute their ideas and to help discover solutions to the world’s most challenging problems. But, despite their aptitude for the STEM fields, most girls choose not to pursue a STEM career. Why does this occur?

In this edWebinar, presented by two high school students with a strong interest in pursuing careers in the STEM fields, dedicated to getting more girls to participate in STEM. In this edWebinar learn:
·        How they became interested in STEM
·        Issues that girls face in STEM with regards to gender imbalance and why so many girls choose not to pursue STEM
·        Programs that educators and students can implement in their schools to encourage more girls to pursue STEM

► Online Courses/Tutorials

<>[]<>Raspberry Pi Class <>

The Raspberry Pi is a powerful platform in one small package. In this class, you will learn how to work with the Raspberry Pi board. Throughout the class, you will learn how to connect accessories to the Raspberry Pi and navigate the software, how to program in Python with the Raspberry Pi, how to make music with it, how to take GIFs and more. You will do programming exercises and build simple circuits. This class culminates with a final project of a photo booth.

► Downloadable Documents

·        Connecting Patrons with Coding<> (PDF & DOCX)

► Articles/Blog Posts

·        8 Simple Robots for Beginners<>
·        10 Questions to Ask Before You Plan Your Library Makerspace<>
·        11 Awesome Sensory Materials for Kids<>
·        15 Fantastic 3D Pen Templates for 3D Pen Art<>
·        Event Planning Checklist<>
·        Friendship Bracelets: Patterns<>
·        Knitting Workshops for Kids<>
·        Magazine Pictures as Drawing Prompts for Kids<>
·        Nature Wall Hanging Craft<>
·        Notans: Arts Integration Idea<>
·        Program Planning: Walk-In, Registration, or 1 Hour Early Tickets?<>
·        Ready, Set, Code: Coding Instruction for Kids and Teens<>
·        Science Activities to Try Next Year<>
·        Sherlock Night<>
·        Slime Activities for Kids with Recipes, Videos, Tips, and Ideas<>
·        Toothpaste Batik<>

► Books


101 kids activities that are the bestest, funnest ever! : the entertainment solution for parents, relatives & babysitters <>
by Holly Homer

101 Kids Activities That Are the Bestest, Funnest Ever! has time tested, exciting activities to keep your children laughing and learning for hours. Activities range from catapult competitions and spray bottle freeze tag to how to make tissue box monster shoes and melted crayon fabric art. And with outdoor and indoor activities and tips for adjusting according to your child's age, you'll have hours and hours of never-ending fun with your kids, no matter their age


The 101 coolest simple science experiments : Awesome Things to Do With Your Parents, Babysitters and Other Adults <>
by Rachel Miller

Dozens of kid-approved science activities and educational experiments include options ranging from creating glowing pickles and mixing magnetic mud to building terrariums and exploring centrifugal force.


► Live Webinars

<>[]<>Top Ten Tips for Managing Reference Today <>
September 7, 2017 | 12:00pm - 1:00pm (MT)

This free, one-hour webinar presents creative, practical ways to not only improve reference service, but make it more efficient. Presenter Kay Cassell, author of Managing Reference Today: New Models and Best Practices, moves beyond the reference desk and presents proven tips for making the best use of staff time and posits a framework for developing a reference strategy tailored to an individual library's users and resources.

Tame Your Inbox <>
September 7, 2017 | 12:00pm - 1:30pm (MT)
$45 US

The average inbox has thousands of unread emails. How do you keep up with the flood of messages and sort out what matters and what doesn’t?

Join us for a 90-minute webinar designed and led by Joshua Peskay of RoundTable Technology. As a consultant who has worked with thousands of nonprofit staffers, Joshua will share a combination of strategies, tactics, and tools that will help you:
·        Reduce the amount of email you get in the first place
·        Quickly process the email you do get
·        Organize your inbox to reflect your priorities Automate activities such as follow-ups and scheduling
·        Make your organization more “email aware”

<>[]<>Engagement Basics <>
September 12, 2017 | 8:00am - 10:00am (MT)

Transformation that increases engagement — A moment of library opportunity. A chance to change public perceptions and establish ourselves as an essential service, like Fire, Water, and Transportation. But what does engagement mean? And how do we increase it? Better yet, how do we measure it and communicate intelligible results to our funding agencies? Join III Business of Library Senior Consultant, Nannette Naught, for an introductory survey of engagement measures and real world examples of how early adopters are using these techniques in their library. Walk away prepared to foster discussions in your library and start the move toward concerted, measurable ways to increase engagement.

How to Project Confidence with Demanding People <>
American Management Association
September 19, 2017 | 11:00am - 12:00pm (MT)
$199 US

Self-confidence is extremely important in almost every aspect of our lives, yet even people who are generally confident can buckle when facing powerful or demanding people.

The truth is that many who appear self-confident often aren't. The difference is that they possess a set of skills they can use when needed.

The good news is that you can come across as more self-assured in these situations, too. In this webinar, you’ll discover techniques you can use to project an aura of confidence that works in any circumstance, but especially when you’re in the hot seat with demanding bosses and colleagues.

<>[]<>Three Steps to Thriving in Chaos: Managing Change <>
The Effectiveness Institute
October 6, 2017 | 12:00pm - 1:00pm (MT)

The turbulence of current events increases stress, drains energy and reduces productivity. In this webinar you’ll learn three essential steps for not only surviving but thriving in the chaos.

As a result of participating in this session you will:
·        Identify the three phases of change and how to manage them effectively.
·        Discover how behavior style impacts the change process.
·        Apply three tools to increase your ability to thrive.

De-escalating Potentially Violent Situations <>
CTRI (Crisis & Trauma Resource Institute)
October 6, 2017 | 12:00pm - 1:00pm (MT)
register before Sept. 22 - $32 / after Sept. 22 - $39

For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This webinar will focus on how to de-escalate potentially violent situations through assertiveness and interpersonal communication. Participants will gain a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies designed to defuse potentially violent situations.

► Recorded Webinars

<>[]<>Capture and Keep ‘em: Millennials <>
Florida Library Webinars
Original broadcast - July 5, 2017

We load our children and parents up with storytimes, create wacky programs for teens and students, and provide an array of lifelong learning opportunities for seniors, but what happens when our patrons just reach adulthood? Often referred to as the “Lost Generation”, millennials are actively seeking opportunities to engage and join their communities. Learn how to create targeted marketing materials and how to provide programs and services designed specifically with this group in mind.

<>[]<>What to Do When Emotions Disrupt at Work <>
Florida Library Webinars
Original broadcast - July 27, 2017

Like it or not, emotions show up in our workplaces every day, sometimes all throughout the day — and emotional displays at work, whether ours or others, have the potential to create problems for everyone around us. So, can we do anything about it other than to outlaw emotions at work?

Since outlawing emotional behaviors is a pretty futile endeavor, it is far better to direct our efforts to really understanding what’s going on when upsetting emotional displays occur, then applying some practical emotional intelligence skills to deal with both the unhelpful emotions we experience personally and those we observe others experiencing. That’s what we’ll do in this webinar program!

<>[]<>Teens in the Library: Spaces, Collections, and Programs for Grades 7 - 12 <>
RISE Network
Original broadcast - August 3, 2017

What do you do with teens in the library? How do you make sure the library is a welcoming space and reflects their needs? Join Paige, the teenbrarian at Lethbridge Public Library as she shares successes (and failures) in her work with library teens.

<>[]<>Juggling 101: Managing Multiple Priorities <>
Original broadcast - August 10, 2017

"Time management" is an oxymoron. You can't change it, or lengthen it, or shorten it, or 'manage' it. This course will help you identify ways to deal with the things you can manage: yourself, others, and the tasks with which you're confronted.

Generations – Dealing with Tension in the Workplace <>

Are you frustrated by what seems like generational tension in the workplace? Although intergenerational relationships have potential for miscommunication and unproductive interactions, they also hold possibilities for fostering creative and productive workplaces.

This webinar will help you understand different generational assumptions and the gifts that each generation offers to the workplace. Participants will also explore the prevailing stereotypes about different generations and gain awareness about their own potential generational blind spots that often lead to misunderstandings and conflict.

Presentation Skills – Speaking for Success <>

Whether it is presenting at a meeting, training employees, delivering a speech or making a sale, effective presentation skills are essential for success in the workplace. Yet, for those who fail to fully prepare, who ignore the signals their audience is giving them or who struggle with managing problematic behaviour, presenting will be an obstacle that stands in the way of success.

In this webinar participants will learn how to prepare for a presentation and deliver their content in a dynamic and compelling way that holds their audience’s attention.

► Online Courses/Tutorials

Children's Services Fundamentals <>
September 19, 2017 - October 16, 2017
$200 US

Does your work in the library include service to children and their families? Do you want to do a better job in providing homework assistance, readers’ advisory, tours of your library, or family programs? Expert children’s librarian and author Penny Peck will help you to acquire the knowledge and skills to be more comfortable and confident about providing fundamental children’s services.

As a result of the course you will be able to:
·        Conduct a reference interview to match grade-appropriate resources with a child’s information need
·        Determine children’s reading interests, including those of reluctant readers, and find books to meet those interests
·        Plan entertaining programs that attract families to the library
·        Promote books and reading through programs and library tours
Whether you are new or not-so-new to children’s services, you’ll come away with resources, best practices, and useful tips and techniques that can be applied immediately in your library.

<>[]<>Excel Formulas <>
GCF Learn Free

If you want to learn more about using formulas and functions in Excel or another spreadsheet application (such as Google Sheets), you've come to the right place! Whether you're new to spreadsheets or are a more advanced spreadsheet user, this tutorial is designed to show you how to use different formulas and functions to solve real-life problems.

► Articles/Blog Posts

·        8 Tips to Rock Multiple Projects Simultaneously Without Losing Your Mind<>
·        Best Digital Literacy Websites: 32 Great Resources and Tools<>
·        Building Rapport<>
·        How to Get Noticed at Work<>
·        How to Listen in an Age of External Distractions<>
·        One Predictable Source of Tension on Teams<>
·        Questioning Skills and Techniques<>
·        Transforming Teen Spaces<>


► Live Webinars

<>[]<>Proactive Customer Service Respects Customers <>
Smart Customer Service
September 13, 2017 | 12:00pm - 1:00pm (MT)

Reaching out and offering assistance before help is requested is act of respect. Companies that value their customers will be proactive in the communications when they have information which will directly benefit their customers. Choosing the preferred channel, voice, SMS, email or chat is part of the equation but providing up-to-date notifications, and anticipating support issues before they become a problem is essential to building strong relationships that respect customers at a very basic level. Join us on this Roundtable Webcast our expert panelists and will share their perspectives on how to deliver proactive customer service.

<>[]<>Getting to Yes <>
Utah State Library
September 18, 2017 | 10:00am - 11:00am (MT)

This workshop is intended to help staff break free from saying “No” to patrons as a general rule, and to get to the “Yes” in every transaction. We’ll explore our mental models of customers, our jobs and the mission of the library. We’ll practice seeing things from the patron’s perspective and then use the groups creativity and experience to create a better customer experience and hopefully better job satisfaction for all.

Pre-workshop: please keep a log for one week of the times you or other staff say “No” to customers.

► Recorded Webinars

<>[]<>Three Hidden Reasons Why Good People Provide Bad Service <>

Consistently delivering outstanding customer service is a challenge for nearly every organization. Service failures can still occur even when employees are passionate, well-trained, and represent great products and services.

Watch this 1-hour webinar, where we reveal three hidden obstacles that often prevent employees from doing their very best. Drawing upon extensive research and real-life examples, you'll have a chance to see if these obstacles exist in your organization. And, more importantly, you'll be able to create simple solutions that managers and agents alike can apply to overcome each challenge.

► Online Courses/Tutorials

Quick Fixes for Poor Customer Service <>
*subscription required

Whether it's an individual employee or an entire team that is underperforming, there are often simple solutions that will instantly improve customer service. Unfortunately, many managers don't know where to look. In this short course, expert Jeff Toister provides step-by-step instructions for solving many common customer service problems, including chronic complaints, slow service, or low first contact resolution. The course reveals tools to quickly find and fix these problems before they get out of hand.

► Articles/Blog Posts

·        10 Psychology Tips for Better Customer Service<>
·        Customers Behaving Badly: How to Handle 4 Tough Situations<>
·        Just Stop It!<>
·        What I Learned About Customer Service While Working at a Bookstore<>


► Recorded Webinars

<>[]<>Nuts & Bolts of Social Media <>
Original broadcast - July 20, 2017

This session will cover basics of creating and sustaining community via social media tools. Rather than theory, participants will walk away with an understanding of how to implement and utilize these applications.

Briefly, we will look at several popular social media tools, such as blogs, wikis, Facebook and Twitter, then basics of using these tools for:
·        Creating community and community management
·        Fostering communities of practice
·        Knowledge transfer and management

► Articles/Blog Posts

·        5 Exciting Changes Coming to LinkerIn<>
·        5 Tips for Pitching Your Campaign on Social Media<>
·        6 Instagram Rules You Kinda Need to Know About<>
·        7 Tips on Using Facebook to Build Community<>
·        How to Create Beautiful Instagram Stories<>
·        How to Do a Facebook Live Split-Screen Interview<>
·        How to Write the Best Social Media Posts<>
·        The Ideal Facebook Cover Photo Size and How to Make Yours Stand Out<>


► Online Courses/Tutorials

Anger Management <>
LinkedIn Learning
*subscription required

Anger is a part of the human experience. If not managed properly, anger can be destructive. But anger can also be used for your benefit once you learn to identify, manage, and channel it. In this course, executive educator Marlene Chism helps you make sense of anger. You'll learn how to identify your triggers, how to get to the root of your anger, and how to channel anger to your highest good. Marlene shows you how anger can be a tool for personal and professional growth, and a catalyst for improving both your relationships and your results.

► Videos

·        How to See Past Your Own Perspective and Find Truth - TED Talks<>

► Articles/Blog Posts

·        How to Relieve Job Stress After Work<>
·        Why You Always Feel So Tired Even After Rest<>

► Books


How to have a good day : harnessing the power of behavioral science to transform our working lives <>
by Caroline Webb

An economist and executive coach offers seven different practices to use to ensure you have a good day at work, including setting the right priorities, making productive use of time, having effective conversations, doing your very best work and sustaining energy.


► Recorded Webinars

<>[]<>Big Trends in Small and Rural Libraries <>
Original broadcast - July 26, 2017

Operating a library in small and rural community comes with its own set of challenges. Join representatives from the Association for Rural & Small Libraries to learn the latest in trends and big ideas. Ask librarians familiar with the unique challenges of small and rural locations. What’s your biggest challenge?

► Articles/Blog Posts

·        4 Important Things Users Want from a Library<>
·        5 Services Users Wish to Find in a Library<>
·        Best Web Browsers of 2017<>

► Books


Don't make me think, revisited : a common sense approach to web usability <>
by Steve Krug

Offers observations and solutions to fundamental Web design problems, as well as a new chapter about mobile Web design.


Rural Libraries Conference: Celebrating the Canadian Spirit - Diversity in Our Libraries <>
Peace Library System
September 21 - 22, 2017
Grande Prairie, AB
click here<> for registration rates

Every year, over 150 delegates from school and public libraries in northern Alberta, northern British Columbia, and the Northwest Territories attend Peace Library System's Rural Libraries Conference. This year's conference is themed Celebrating the Canadian Spirit: Diversity in Our Libraries. On September 21 & 22, delegates will have the chance to network, visit the exhibitor tradeshow, and attend a variety of sessions on topics ranging from programming to board relations to collection development.

Access 2017 <>
September 27 - 29, 2917
Saskatoon, SK
click here<> for registration rates

Access is Canada’s premier library technology conference bringing librarians, technicians, developers, programmers, and managers together to discuss cutting-edge library technologies. Access is a single stream conference featuring in-depth analyses, panel discussions, lightning talks, hackfest, and plenty of time for networking and social events.

Netspeed 2017 <>
October 3 - 4, 2017
Edmonton, AB

Netspeed is the place where people who work in and with libraries come together to explore all things technology. Delegates can learn together, share ideas and innovations, collaborate on projects, or just straight-up geek out about issues revolving around technology in our industry. Netspeed serves a variety of interests and levels of "techniness". Whether you are a hard-core coder wanting to hack something new, a busy manager needing to negotiate tech budgets and staff onboarding, or a public service librarian carrying out a social media campaign, we have something for you.

Managing Mental Health in the Workplace – Rights and Responsibilities <>
October 5, 2017
Executive Royal Inn & Conference Centre
Calgary, AB
early bird registration (before September 14)  - $249 / after September 14 - $279

For leaders and managers, dealing with issues related to mental health in the workplace can be challenging and difficult to navigate. It is essential that leadership has the capabilities to manage mental health because early identification and support can lead to continued productivity, retention of employees and overall satisfaction in the workplace. This workshop provides a roadmap to help leaders participate in conversations with employees who may require support and accommodation when experiencing difficulties related to mental health. Participants will discuss practical strategies for creating a more inclusive work environment and develop a plan to reduce stigma surrounding mental illness. The workshop also explores how to create appropriate processes to address the needs of both employees and employers.

<>[]<>TechKnowledge Virtual Conference <>
Library Journal/School Library Journal
October 18, 2017
8:00am - 3:00pm (MT)

Presented annually by Library Journal and School Library Journal, the 7th annual TechKnowledge (formerly The Digital Shift) is a dynamic, day-long, complimentary virtual conference that brings together thousands of library professionals and leaders from around the globe and leaders in digital transformation to discuss its impact on libraries and their communities, as well as identify the latest solutions, opportunities and innovations. This year’s theme, Creating Equity Through Technology will address how technology solutions are supporting equity and inclusion within and among libraries’ diverse communities. Our expert speakers and panelists will present innovative ideas and tools for and from libraries of all types.

Dealing with Difficult People <>
October 18, 2017 - Edmonton, AB
October 19, 2017 - Calgary, AB
$209 - $235

Participants in this workshop will learn how to positively engage others in discussions about behavioural patterns such as passive aggressiveness and chronic resistance.

Some of the Topics Covered:

• What is Difficult Behaviour?
• How to Exert Influence
• Styles for Dealing with Difficult People
• Dealing with the Bullying Person
• Dealing with the Resistant Person

Library Journal Design Institute <>
October 20, 2017
Vancouver, WA
$115.60 - $165 US

This full-day event provides expert panel discussions with librarians and architects, as well as hands-on architect-led breakout sessions dealing with real-life design challenges submitted in advance by you and your fellow attendees. There will also be 15-20 minute “speed-sessions” with individual architects and furniture and equipment vendors so you can address your own library-specific questions and concerns (be sure to bring photos, illustrations, floor plans, or plat maps--whatever you think will enhance the discussion). There will be plenty of face time and networking opportunities throughout the day with colleagues, too.

Internet Librarian 2017 <>
October 23 - 25, 2017
Monterey, CA
click here<> for registration rates

Discover the insights, strategies and practices that allow us to push the envelope in expanding the net, building solid connections to the Internet of Things, managing libraries and digital information, and enhancing the information sharing and learning experience of people in our communities.

Meet and hear from leading “movers and shakers” in the information industry in all types of environments —leaders in the information industry are integrating content and delighting their clients, organizing and managing digital content in creative ways, setting the context for excellence in information utilization in their organizations, revolutionizing the roles of info pros, creating new learning and discovery areas with makerspaces, building strong collaborative communities among their customers and colleagues, and using new technologies in exciting ways.

Gain access to leading-edge companies in the showcase offering visitors a choice of products covering all aspects of internet technologies, including content providers, online services, software, document and web delivery systems, search engines, and more.

Art of Leadership for Women Conference <>
October 24, 2017
Calgary, AB
click here<> for registration rates

The Art of Leadership for Women returns to Calgary on October 24th, 2017, bringing together a collection of world-renowned bestselling authors, thought leaders and visionaries. This one-day conference will help you lead more effectively, adapt to the challenges of today's rapidly changing business environment and provide your organization with a sustainable competitive edge.

Maker Faire Calgary <>
October 28 - 29, 2017
Calgary, AB
click here<> for ticket prices

Maker Faire is a gathering of fascinating, curious people who enjoy learning and who love sharing what they can do. From engineers to artists to scientists to crafters, Maker Faire is a venue for these "makers" to show hobbies, experiments, projects. We call it the Greatest Show (& Tell) on Earth - a family-friendly showcase of invention, creativity, and resourcefulness. Glimpse the future and get inspired!

2017 LITA Forum <>
November 9 - 12, 2017
Denver, CO
click here<> for registration rates

The LITA Forum is the annual gathering of about 300 technology-minded information professionals. It is the conference where technology meets the practicality of daily information operations in archives, libraries, and other information services. The Forum is an ideal place to interact with fellow library technologists. Attendees are working at the cutting edge of library technology and are interested in making connections with technically-inclined colleagues and learn about new directions and projects in libraries.

Library Marketing and Communications Conference <>
November 16 - 17, 2017
Addison, Texas
$425 US

This conference is designed for library employees of any level who are involved in marketing, communication, public relations, social media, and outreach in academic, public, and special libraries. The sessions will explore issues that are important for this niche of library work, and the conference will include time for attendees to network and to discuss mutual challenges.

Soaring With Knowledge - 11th Annual Conference <>
First Nations, Métis & Inuit Education Council
November 16 - 18, 2017
Calgary, AB
click here<> for registration rates

Sessions will be of interest to many professionals including; Teachers, Support Staff, School and District Administration, School Counsellors, and Social Workers. Located in Calgary, Alberta, this year's conference experience offers opportunities for professional learning, networking and relaxation in our province's largest city. Close to the mountains and abundant clear skys, we are excited for our upcoming conference in Blackfoot territory.


[]If you have suggestions for resources to be included in a future issue, please email Caleigh Haworth, Training & Communications Coordinator at Marigold Library System: [log in to unmask]<mailto:[log in to unmask]>

Disclaimer: The links provided in this newsletter are intended to inform subscribers about information and learning opportunities that may be of interest. Inclusion in this newsletter does not constitute a recommendation by Marigold Library System or its staff members.

[]<>        [] <>         [] <>         [] <>        [] <>

Marigold Library System
710 - 2nd Street
Strathmore, Alberta T1P 1K4

Manage Subscriptions or Unsubscribe<> | Subscribe via RSS or ATOM Feeds<> | View Online<>

If you are having trouble unsubscribing from this email, please contact:
Marigold Library System at 403-934-5334, 710 - 2nd Street Strathmore, Alberta T1P 1K4
[log in to unmask]