Hello all,
I have no reason to doubt anything in Jennifer Mersereau's post.  Since she works for NRC, I am sure she knows what changes have gone in within that organisation.
However, there have certainly been changes in CISTIs document delivery service.  It used to be possible to search for an item in the CISTI catalogue, make your ILL/Document Delivery request, and within a couple of hours you would have your article to be downloaded.  If there was a problem you could phone CISTI and it was fixed very quickly.  For those of us in small science libraries that can't afford to pay for many electronic (or other) journal subscriptions,  CISTI's document delivery service was a godsend. 
Since this function has been farmed out to Infotrieve, I've had to stop using it.  My requests were sent in the wrong format,  the invoices were incorrect, and ordering was cumbersome.  Customer service is very poor.   It's both sad and frustrating.  It is certainly not an improvement or even a continuation of a good service, it's a step backward.
Tracy Lenfesty
Nova Scotia Department of Natural Resources
P.O. Box 698, 1701 Hollis Street, 3rd floor
Halifax, Nova Scotia  B3J 2T9

phone: (902) 424 8633
fax: (902) 424 7735
email: [log in to unmask]

>>> "Mersereau, Jennifer" <[log in to unmask]> 10:24 26 June 2012 >>>

Hi All:


I want to address the misconception in the post by Seana Collins that CISTI has been “disbanded”. This is not correct. CISTI continues to serve the National Research Council (NRC) and maintain a national science library service for the Canadian innovation community, as mandated by the National Research Council Act. 


As you may know, NRC has undergone a transformation from an institute-based structure to a program-based structure in order to strengthen its contribution to Canada’s innovation system.  As part of this transformation, CISTI has taken on a larger Knowledge Management mandate within NRC that includes Records Management, Foresight, Collaboration, and Competitive & Market Intelligence services. CISTI’s national science library services are unchanged; they are now offered as part of this broader NRC Knowledge Management mandate.


Jennifer Mersereau
phone: (709) 772-2468 | fax: (709) 772-3670 | email: [log in to unmask]

Client Services Administrator, NRC Information Centre, St. John's
Canada Institute for Scientific and Technical Information (CISTI)
National Research Council Canada, P.O. Box 12093, St. John's, NL A1B 3T5
Government of Canada