Canada Revenue Agency
Notice of Job Opportunity

Selection Process Number:    2010-9810-QUE-3431-9810
Advertisement Number:    00009810

Team Leader, Atlantic Region Knowledge and Research Centre, Tax Services Office, Halifax, Nova Scotia, English

Permanent / Term / Anticipatory

Salary range:
$ 69569 to $ 80742 annually

Who can apply:
Persons who live and/or work in the Atlantic Region.

Individuals with preferred status who already live in close proximity to the above mentioned offices are also admissible to this selection process.

Preference for placement is usually given to Canadian Citizens/Permanent Residents (Landed Immigrants) when the pool consists of a large number of competent individuals.

Applicants who have lived outside of Canada during the last 5 years must provide a certificate of good conduct from the country or countries where they lived during this period.

Final date for receipt of applications:
January 21, 2011 5:00 PM Eastern Time

General Information

The Canada Revenue Agency (CRA) wishes to thank all the candidates for their interest in this job offer. However, only those who will be retained to continue on with the process will be contacted.

The Canada Revenue Agency (CRA) reserves the right to extend the posting period, as necessary.

You must apply 'on line', meaning via the Canada Revenue Agency’s Careers Website. Ensure that you obtain an acknowledgement receipt produced by the job application system which includes a confirmation number. You must keep it for your files.

ONLY the ON LINE applications received no later than the closing date will be accepted. It is the candidate’s responsibility to clearly demonstrate, in a detailed matter, all qualifications related to the prerequisites outlined in the Statement of Staffing Requirements. Incomplete information may result in the application being rejected.

Candidates with foreign credentials (eg: obtained outside of Canada) must present proof of Canadian equivalency on or before the closing date and hour. Please refer to Canadian Information Centre for International Credentials (CICIC). You must provide a copy to the email address indicated on this notice. The original will be required at a later date.

A toll-free telephone number is available to answer requests for general information and to provide a Reader Job offer Service. The toll-free numbers are: 1-800-571-7150 (bilingual service) and 1-800-465-7735 (Telecommunication Device for the deaf (TDD)). However, should you require technical support during the ONLINE application, please click on the following link: Contact Us

In addition to your online application, YOU MUST ALSO send your curriculum vitae with a presentation letter to this email address: [log in to unmask] no later than the final date for receipt of applications. Please indicate this Selection Process Number on all correspondence: 2010-9810-QUE-3431-9810.

Please provide the names and telephone numbers of 3 work references. Applicants will be informed beforehand when any of their references will be contacted.

For any communication in this process, please send an e-mail to the following address:
[log in to unmask]

Please provide an email address with your application since you may be advised of the following steps of the process via email. Please ensure you are able to access your email system throughout this process.

Please inform us of any change of address or telephone number in order to ensure that you receive all your correspondence. Make sure to include the following information on your request: the selection process number, your old and new coordinates, your name and PRI if applicable.

Candidates should also inform us of any expected absences during the process by sending an email to the address indicated on this notice.

Please note that any expenses incurred in connection with this selection process will be borne by the candidates. Furthermore, no relocation expenses will be paid following a job offer.

This selection process may be used to staff similar positions.

French and English are the official working languages of Federal Institutions.

The Canada Revenue Agency is committed to reflect Canada’s population. This is accomplished by having a fair representation of Employment Equity Groups among its work force. The following groups have been identified as designated group: aboriginal people, persons with disabilities, visible minorities, and women. For more information, refer to the following site: Employment Equity

If you require accommodations to participate in this process, please indicate it in the ACCOMODATION section provided on the application form.

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Job Description and Duties

Leads a diverse team of professional and technical staff providing library and research services aligned to the national Knowledge and Research Program (KRP) for the use of Agency staff clients.

Monitors and evaluates the efficiency and effectiveness of the team against established objectives and deliverables.

Selects, evaluates, and edits information products for the current awareness services and for research projects pertaining to Agency program areas.

Provides comprehensive and complex research services to Canada Revenue Agency staff in the fields of taxation, business, finance, industry and law.

Develops and applies measures of service/product usage, client satisfaction and impact, emerging needs and gaps using market research tools, such as surveys, interviews, focus groups.

Coordinates a client training program in information retrieval techniques and research methodology, and advises clients on emerging tools and research trends.


1. Significant* experience in supervising employees including performance evaluation, staff relations management, problem solving and staff development through training and coaching.

2. Significant* experience in the delivery of research and knowledge services involving both traditional and electronic service delivery.

* Significant is defined as experience associated with having performed a broad range of related activities which would normally be acquired over a period of two years.

Preference may be given to candidates with recent pertinent experience. Recent experience is defined as experience gained within the last five years.


Graduation from a recognized university with a master's degree in library science or in library and information science;


Graduation from a recognized university with a bachelor’s degree in library science or in library and information science for which another bachelor’s degree was a prerequisite.

Please note that you will be required to present your original diploma.

Conditions of Employment

Requirement to travel

Reliability/Security: Reliability status

For a list of prerequisites, assessment standards, conditions of employment and placement criteria, please see
Statement of staffing requirements.

Apply Online

Important Notice
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Date posted: 2010-12-22

Rebecca McDonell
phone 902-426-6988 fax 902-426-2088
[log in to unmask]
Atlantic Region Knowledge & Research Centre 
Canada Revenue Agency
Halifax NS B3J 2T5
Government of Canada

Comments or suggestions for our service? Send them to us at ATL_FA_KRCFAST.