Canada Revenue Agency 
Notice of Job Opportunity

Selection Process Number:    2010-9810-QUE-3431-9810 
Advertisement Number:    00009810 

Team Leader, Atlantic Region Knowledge and Research Centre, Tax Services
Office, Halifax, Nova Scotia, English 

Permanent / Term / Anticipatory 

Salary range: 
$ 69569 to $ 80742 annually 

Who can apply: 
Persons who live and/or work in the Atlantic Region. 

Individuals with preferred status who already live in close proximity to
the above mentioned offices are also admissible to this selection

Preference for placement is usually given to Canadian Citizens/Permanent
Residents (Landed Immigrants) when the pool consists of a large number
of competent individuals. 

Applicants who have lived outside of Canada during the last 5 years must
provide a certificate of good conduct from the country or countries
where they lived during this period. 

Final date for receipt of applications: 
January 21, 2011 5:00 PM Eastern Time 

General Information 

The Canada Revenue Agency (CRA) wishes to thank all the candidates for
their interest in this job offer. However, only those who will be
retained to continue on with the process will be contacted. 

The Canada Revenue Agency (CRA) reserves the right to extend the posting
period, as necessary. 

You must apply 'on line', meaning via the Canada Revenue Agency's
Careers Website. Ensure that you obtain an acknowledgement receipt
produced by the job application system which includes a confirmation
number. You must keep it for your files. 

ONLY the ON LINE applications received no later than the closing date
will be accepted. It is the candidate's responsibility to clearly
demonstrate, in a detailed matter, all qualifications related to the
prerequisites outlined in the Statement of Staffing Requirements.
Incomplete information may result in the application being rejected. 

Candidates with foreign credentials (eg: obtained outside of Canada)
must present proof of Canadian equivalency on or before the closing date
and hour. Please refer to Canadian Information Centre for International
Credentials (CICIC) <> . You must provide a copy to
the email address indicated on this notice. The original will be
required at a later date. 

A toll-free telephone number is available to answer requests for general
information and to provide a Reader Job offer Service. The toll-free
numbers are: 1-800-571-7150 (bilingual service) and 1-800-465-7735
(Telecommunication Device for the deaf (TDD)). However, should you
require technical support during the ONLINE application, please click on
the following link: Contact Us

In addition to your online application, YOU MUST ALSO send your
curriculum vitae with a presentation letter to this email address: 
[log in to unmask] <mailto:[log in to unmask]> no later than
the final date for receipt of applications. Please indicate this
Selection Process Number on all correspondence: 2010-9810-QUE-3431-9810.

Please provide the names and telephone numbers of 3 work references.
Applicants will be informed beforehand when any of their references will
be contacted. 

For any communication in this process, please send an e-mail to the
following address:
[log in to unmask] <mailto:[log in to unmask]> 

Please provide an email address with your application since you may be
advised of the following steps of the process via email. Please ensure
you are able to access your email system throughout this process. 

Please inform us of any change of address or telephone number in order
to ensure that you receive all your correspondence. Make sure to include
the following information on your request: the selection process number,
your old and new coordinates, your name and PRI if applicable. 

Candidates should also inform us of any expected absences during the
process by sending an email to the address indicated on this notice. 

Please note that any expenses incurred in connection with this selection
process will be borne by the candidates. Furthermore, no relocation
expenses will be paid following a job offer. 

This selection process may be used to staff similar positions. 

French and English are the official working languages of Federal

The Canada Revenue Agency is committed to reflect Canada's population.
This is accomplished by having a fair representation of Employment
Equity Groups among its work force. The following groups have been
identified as designated group: aboriginal people, persons with
disabilities, visible minorities, and women. For more information, refer
to the following site: Employment Equity

If you require accommodations to participate in this process, please
indicate it in the ACCOMODATION section provided on the application

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Job Description and Duties 

Leads a diverse team of professional and technical staff providing
library and research services aligned to the national Knowledge and
Research Program (KRP) for the use of Agency staff clients. 

Monitors and evaluates the efficiency and effectiveness of the team
against established objectives and deliverables. 

Selects, evaluates, and edits information products for the current
awareness services and for research projects pertaining to Agency
program areas. 

Provides comprehensive and complex research services to Canada Revenue
Agency staff in the fields of taxation, business, finance, industry and

Develops and applies measures of service/product usage, client
satisfaction and impact, emerging needs and gaps using market research
tools, such as surveys, interviews, focus groups. 

Coordinates a client training program in information retrieval
techniques and research methodology, and advises clients on emerging
tools and research trends. 


1. Significant* experience in supervising employees including
performance evaluation, staff relations management, problem solving and
staff development through training and coaching. 

2. Significant* experience in the delivery of research and knowledge
services involving both traditional and electronic service delivery. 

* Significant is defined as experience associated with having performed
a broad range of related activities which would normally be acquired
over a period of two years. 

Preference may be given to candidates with recent pertinent experience.
Recent experience is defined as experience gained within the last five


Graduation from a recognized university with a master's degree in
library science or in library and information science; 


Graduation from a recognized university with a bachelor's degree in
library science or in library and information science for which another
bachelor's degree was a prerequisite. 

Please note that you will be required to present your original diploma. 

Conditions of Employment 

Requirement to travel 

Reliability/Security: Reliability status 

For a list of prerequisites, assessment standards, conditions of
employment and placement criteria, please see Statement of staffing
31-9810-Notice.html#sr> . 


Apply Online

Important Notice <> 
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Date posted: 2010-12-22 


Rebecca McDonell 
phone 902-426-6988 fax 902-426-2088 
[log in to unmask] 
Atlantic Region Knowledge & Research Centre  
Canada Revenue Agency 
Halifax NS B3J 2T5 
Government of Canada 

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