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Choose either Reference Skills or Supervisory Skills
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October 19 - November 13
Did I Answer Your Question? Techniques to Recharge Your Reference Interview <http://www.thepartnership.ca/partnership/bins/calendar_page.asp?cid=2488-2320-2874> 
with Rita Vine- 4-week online course 

Wouldn't you like your library users to tell you what they really want when they ask you for help? Do you ever spend time looking for an answer to the question the user asked and then have to backtrack and start over when you discover what the real question is? 

Rita Vine is a senior medical reference librarian at the University of Toronto. Prior to returning to the University setting full-time in 2006, she was an independent training consultant to corporations, libraries, and library associations, specializing in effective Web and on-line search techniques. Since 2002, Rita has developed and delivered both instructor-led and on-line courses related to the reference interview. Rita's courses distill the research on reference effectiveness into practical, learnable techniques that, when mastered, enhance the reference process and make delivering information service more satisfying and meaningful to both patrons and library staff. 

"Very effective! Realized how much room for improvement existed. I feel like I can do my job MUCH more effectively now." (former participant) 

October 19 - November 27, 2009
Supervisory Skills for Library Staff <http://www.thepartnership.ca/partnership/bins/calendar_page.asp?cid=2488-2313-2983> 
with Cheryl Stenström - 6-week online course

For first-time supervisors and staff new to the library workplace, supervising and leading can be a daunting task. In addition to working with customers, supervisors need to deal with administration, staff motivation and performance management. Based on the hugely popular Supervisory Skills for Library Staff course in BC's Ministry of Education's Community Library Training Program, this six week on-line course is a mix of practical exercises and management theory and will give anyone new to libraries or those needing a refresher a chance to strengthen their skills as a team leader. 

Cheryl Stenström is the CEO of the South Shore Regional Library in Nova Scotia and a Library Consultant. During the past seven years, she's developed and delivered online and face-to-face sessions in BC and Nova Scotia on such diverse topics as library supervision and public library management, Web development, and services for patrons with print disabilities. She is currently teaching in BC's on-line Community Library Training Program and San José State University's online MLIS program. 

REGISTER AT WWW.EDUCATIONINSTITUTE.CA <http://www.thepartnership.ca/partnership/bins/index_ei.asp?cid=83&lang=1> 

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Education Institute
The learning programs of the
LAA-APLA-BCLA-MLA-NLLA-NSLA-NWTLA-OLA-ABQLA-SLA Partnership
www.thepartnership.ca <http://www.thepartnership.ca> 

If you have questions please contact the appropriate Association or Liz Kerr for 
the Partnership and the Education Institute at the Ontario Library Association at
Canada's national network of provincial and territorial library associations

A service of   <http://www.thepartnership.ca> 

Copyright 2009 The Partnership <http://www.thepartnership.ca>  All rights reserved.