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 Hi APLA members,

Just "chatted" with an irate patron with $500 of overdue materials?  Know a
Mom who thinks the Children's Section is a babysitting service for her
pre-school twins? Chased any vandals from the men's washroom lately?

If you have a "problem patron" situation you would like to discuss with your

colleagues, you can submit it to the "Libraries Exposed" APLA 2008
conference by:

1) responding to this email, with a description of your problem patron, *or*

2) completing the form at
http://www.apla.ca/joomla/index.php?option=com_facileforms&Itemid=47


*Deadline for case submissions is February 28, 2008.*

Four to five of the cases submitted will be chosen as the basis for
"Prescription for Problem Patrons", a moderated session during the May 2008
conference, wherein you and your APLA colleagues will brainstorm solutions
to your sticky situations.  You will be assisted in your work by a
professional facilitator. If we receive multiple nominations, we will create

a "hybrid" example with shared characteristics.

Thanks in advance, and see you in Charlottetown!

The APLA 2008 Program Comittee