Hi APLA members,

Just "chatted" with an irate patron with $500 of overdue materials?  Know a Mom who thinks the Children's Section is a babysitting service for her pre-school twins? Chased any vandals from the men's washroom lately?

If you have a "problem patron" situation you would like to discuss with your colleagues, you can submit it to the "Libraries Exposed" APLA 2008 conference by:


1) responding to this email, or

2) completing the form at  http://www.apla.ca/joomla/index.php?option=com_facileforms&Itemid=47
 

Deadline for case submissions is February 28, 2008.

Four to five of the cases submitted will be chosen as the basis for "Prescription for Problem Patrons", a moderated session during the May 2008 conference, wherein you and your APLA colleagues will brainstorm solutions to your sticky situations.  You will be assisted in your work by a professional facilitator. If we receive multiple nominations, we will create a "hybrid" example with shared characteristics.

Thanks in advance, and see you in Charlottetown!

The APLA 2008 Program Comittee