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A NEW course and two back by POPULAR DEMAND!


Begins January 7th-February 15, 2007
Managing Across Generations
with Mary-Jo Romaniuk and Cheryl Stenstrom

Canada has one of the most pronounced baby booms in the world and like many workplaces, generational differences are evident in the library. With a significant percentage of the library workforce turning an eye towards retirement, and a growing concern about attracting and retaining a skilled cohort of upcoming leaders, savvy managers are asking themselves how they can balance a multitude of expectations while making the most of talented and skilled staff members of all ages.

The Benefits

Participants will gain an understanding of theory and skills needed to examine and implement effective management techniques in a multi-generational workplace. They will learn about current research in this area; why generations have such an effect on workplace attitudes and expectations; the importance of retention and motivation; overcoming different working styles; communication as it applies to various age groups; and change and leadership as an overarching theme. Throughout the course, participants will learn though active discussion, assess their own workplaces, practice skills through short exercises and discover relevant articles.

Fees for THIS 6-week course
Member: $149.00 + GST
Non-Member: $194.00 + GST

Begins January 14th-February 22nd, 2007
Did I Answer Your Question? Techniques to Recharge Your Reference Interview
with Rita Vine

Wouldn't you like your library users to tell you what they really want when they ask you for help? Do you ever spend time looking for an answer to the question the user asked and then have to backtrack and start over when you discover what the real question is?

The Benefits

In this online program, you will acquire ways to learn, observe, and practice the key elements of a good reference interview so that you can have more satisfying reference encounters. Participants will understand the peculiar reality of reference service, including the reasons why people just can't ask the "real" question. You will undertake a variety of exercises that will help you quickly size up your customer's wants and needs. Emphasis will be placed on creating and using different types of questions in different scenarios. You'll learn ways to guide users to solutions with advice, recommendations, and negotiations. You will acquire new pieces of behavior you can apply the very next day.

Fees for THIS 6-week course
Member: $192.00 + GST
Non-Member: $245.00 + GST

Begins January 21st-February 29, 2007
Consumer Health and Medical Resources on the Web
with Susan Murraybr> 6-week ON-LINE COURSE

A 2004 Canadian Internet survey of 3000 Canadians found that:

* 59 minutes per week were spent reading or searching for medical information
* 54.4% of respondents searched for health information

While the Internet is the preferred source for health-related questions, search engines don't necessarily provide the best links to quality health resources on the Web. This course reviews the top tools to help you quickly find consumer health and medical information to each topic area with annotated, extensive examples of the best sites.

Fees for THIS 6-week course
Member: $149.00 + GST
Non-Member: $194.00 + GST

The Education Institute
The learning programs of the LAA-APLA-BCLA-MLA-NLLA-NSLA-NWTLA-OLA-ABQLA-SLA Partnership

If you have questions please contact the appropriate Association or Meredith Gilbert for the Partnership and the Education Institute at the Ontario Library Association at [log in to unmask]

Canada's national network of provincial and territorial library associations

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