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ei Home REGISTER TODAY January's ON-LINE COURSES A NEW course and two back by POPULAR DEMAND! ________________________________________________________________ CLICK ON THE LINKS BELOW TO ACCESS THE CALENDAR FOR MORE INFORMATION ON EACH SESSION Begins January 7th-February 15, 2007 Managing Across Generations with Mary-Jo Romaniuk and Cheryl Stenstrom 6-week ON-LINE COURSE Canada has one of the most pronounced baby booms in the world and like many workplaces, generational differences are evident in the library. With a significant percentage of the library workforce turning an eye towards retirement, and a growing concern about attracting and retaining a skilled cohort of upcoming leaders, savvy managers are asking themselves how they can balance a multitude of expectations while making the most of talented and skilled staff members of all ages. The Benefits Participants will gain an understanding of theory and skills needed to examine and implement effective management techniques in a multi-generational workplace. They will learn about current research in this area; why generations have such an effect on workplace attitudes and expectations; the importance of retention and motivation; overcoming different working styles; communication as it applies to various age groups; and change and leadership as an overarching theme. Throughout the course, participants will learn though active discussion, assess their own workplaces, practice skills through short exercises and discover relevant articles. Fees for THIS 6-week course Member: $149.00 + GST Non-Member: $194.00 + GST Begins January 14th-February 22nd, 2007 Did I Answer Your Question? Techniques to Recharge Your Reference Interview with Rita Vine 6-week ON-LINE COURSE Wouldn't you like your library users to tell you what they really want when they ask you for help? Do you ever spend time looking for an answer to the question the user asked and then have to backtrack and start over when you discover what the real question is? The Benefits In this online program, you will acquire ways to learn, observe, and practice the key elements of a good reference interview so that you can have more satisfying reference encounters. Participants will understand the peculiar reality of reference service, including the reasons why people just can't ask the "real" question. You will undertake a variety of exercises that will help you quickly size up your customer's wants and needs. Emphasis will be placed on creating and using different types of questions in different scenarios. You'll learn ways to guide users to solutions with advice, recommendations, and negotiations. You will acquire new pieces of behavior you can apply the very next day. Fees for THIS 6-week course Member: $192.00 + GST Non-Member: $245.00 + GST Begins January 21st-February 29, 2007 Consumer Health and Medical Resources on the Web with Susan Murraybr> 6-week ON-LINE COURSE A 2004 Canadian Internet survey of 3000 Canadians found that: * 59 minutes per week were spent reading or searching for medical information * 54.4% of respondents searched for health information While the Internet is the preferred source for health-related questions, search engines don't necessarily provide the best links to quality health resources on the Web. This course reviews the top tools to help you quickly find consumer health and medical information to each topic area with annotated, extensive examples of the best sites. Fees for THIS 6-week course Member: $149.00 + GST Non-Member: $194.00 + GST The Education Institute The learning programs of the LAA-APLA-BCLA-MLA-NLLA-NSLA-NWTLA-OLA-ABQLA-SLA Partnership http://www.thepartnership.ca If you have questions please contact the appropriate Association or Meredith Gilbert for the Partnership and the Education Institute at the Ontario Library Association at [log in to unmask] Canada's national network of provincial and territorial library associations A service of Copyright © 2005 The Partnership. All rights reserved. This communication, including any attached documentation, is intended only for the person or entity to which it is addressed, and may contain confidential, personal, and/or privileged information. Any unauthorized disclosure, copying, or taking action on the contents is strictly prohibited. If you have received this message in error, please contact us immediately so we may correct our records. Please then delete or destroy the original transmission and any subsequent reply. Thank you.