>>> Education Institute <[log in to unmask]> 11/8/2006 10:44 AM >>> REGISTER TODAY for this NEW 3-part Audio Conference Course... " Communicating on Purpose to Bridge the Gap " with Joan Giannone ________________________ Are you spending more and more time in communicating, answering questions and often re-communicating? A sizeable chunk of that time can be absorbed by misunderstandings, lack of clarity, coping with political maneuvering, missing the target by using the wrong channels, and resolving special interest conflicts. * Perhaps you are frustrated with the way others seem to misinterpret what you say - taking offense or finding issue with something that should have been a positive, straightforward message. * Would you like to be able to speak up or provide constructive criticism without hurting other people's feelings? * Are you tired of running into work "silos"? Is there an "us vs. them" attitude that is getting in the way of everyone working smoothly toward the same overall goals? * Do people complain that their ideas and suggestions are not listened to, or do they say that changes are sprung on them, without their input, and yet, when opinions are asked for in meetings, no one speaks up? * Do you sometimes feel that all that good customer service demeanor and etiquette often go out the window when Library Managers or Staff talk with a colleague? Well, you are not alone. The truth is, many of us have developed communication coping strategies which do not serve us well and can lead to: * Misunderstandings and conflict * Poor morale * Mutual distrust * Long-term pockets of negativity * Lack of buy-in to projects, changes * A slow down of organizational development When Begins Monday, November 13th, 2006 (2nd call on Nov. 20th, 3rd call on Nov. 27th) 3:00 PM ET 12:00 PM PT 1 hour - Audio Conference REGISTER AT www.THEPARTNERSHIP.CA and scroll down to the 'Education Institute' The Benefits Address these and other challenges through effective approaches and skills that help Library Managers and Staff learn to make conscious, pro-active communication choices that obtain the best results. Who Should Participate? CEOs, Directors, Managers, Supervisors Method of Instruction Three 60-minute audio conferences, one week apart (a total of 3 hours of instruction) with suggested activities or reading assignments between the sessions. There is a Pre-course mini-quiz for participants to evaluate their own behavioural / communication style(s). Follow-up includes: * "Memory Jogger" wallet-sized skills-reminder cards (to be mailed to all participants after the workshops) * A compelling, easy-to-use follow-up program, consisting of 3 weekly e-mail newsletters (One page each) and a mini practice assignment. * Confidential Q&A exchange. Fees Member: $162.00 + GST Non-Member: $222.00 + GST REGISTER AT www.thepartnership.ca. Scroll to Education Institute and click on this course! About the presenter..... Joan Giannone is a recognized leader with 20 years experience successfully producing tangible, positive results through people-driven solutions that improve communication, produce needed cultural change and put customers first in Libraries and other organizations across Canada. As President of Mentor Group Training Inc., Joan is dedicated to supporting the progress and success of Libraries by creating effective communicators, customer-focused employees and high-impact leaders. Developed for the Education Institute by the Library Association of Alberta. ____________________________________________________________ The Education Institute, brought to you by The Partnerrship The learning programs of the LAA-APLA-BCLA-MLA-NLLA-NSLA-NWTLA-OLA-ABQLA-SLA Partnership http://www.thepartnership.ca If you have questions please contact the appropriate Association or Meredith Gilbert for the Partnership and the Education Institute at the Ontario Library Association at [log in to unmask] Professional development of librarians and information professionals _____________________________________________________________ Atlantic Baptist University Website: WWW.abu.nb.ca