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>>> Education Institute <[log in to unmask]> 10/4/2006 4:00 PM >>> REGISTER TODAY for this NEW Audio Conference - You don't want to miss this NEW Format! "The Road to Roving: a Panel Discussion" with Joan Giannone ________________________ You already know that the landscape for customer service in Libraries is changing across North America. You've heard various well-known speakers expound on the importance of a customer-focused approach; you're aware of pro-active, customer-centric programs happening at various Libraries, and maybe you've even kind of "tried roving" once or twice in the past. But somehow, obstacles got in the way and it just never took off. Now you can find out what it takes to get this essential, pro-active approach actually rolling, from Libraries who have been working quietly to "make roving a reality" in their system in the past couple of years. What's working for them? What didn't work? What obstacles did they overcome, and exactly how did they do it? Many Library Systems are grappling with the same issues, and could really benefit from each other's experiences. Don't struggle to create the roving wheel! Instead, get rolling more quickly and avoid some potholes in the road with the experience and guidance provided in this valuable session. When Monday, October 16, 2006 3:00 PM ET 12:00 PM PT 1 hour - Audio Conference REGISTER AT www.THEPARTNERSHIP.CA and scroll down to the 'Education Institute' The Benefits In this interactive forum / panel discussion, representatives from several Library Systems who are actively implementing roving will reveal the most common challenges or obstacles they have struggled with as they began to implement a pro-active or customer-focused service, and roving reference. More importantly, they will share the specifics of the practical approaches, tools and solutions generated by their Library staff and managers, to overcome these challenges. Who Should Participate? All Library CEO's, Managers and Supervisors who want to launch pro-active service and roving in their Library System, or have already tried to get roving started and are now looking for ideas and solutions to the problems they are encountering. Method of Presentation Participants will be provided with some pre-session reading and a guided questionnaire to supply their questions in advance for the panel (and Joan Giannone) to answer during the session. Audio teleconference session supported by a handout Fees Member: $54.00 + GST Non-Member: $74.00 + GST REGISTER AT www.thepartnership.ca. Scroll to Education Institute and click on this course! About the presenter..... Joan Giannone is a recognized leader with 20 years experience successfully producing tangible, positive results through people-driven solutions that improve communication, produce needed cultural change and put customers first in Libraries and other organizations across Canada. As President of Mentor Group Training Inc., Joan is dedicated to supporting the progress and success of Libraries by creating effective communicators, customer-focused employees and high-impact leaders. Developed for the Education Institute by the Library Association of Alberta. ____________________________________________________________ The Education Institute, brought to you by The Partnerrship The learning programs of the LAA-APLA-BCLA-MLA-NLLA-NSLA-NWTLA-OLA-ABQLA-SLA Partnership http://www.thepartnership.ca If you have questions please contact the appropriate Association or Meredith Gilbert for the Partnership and the Education Institute at the Ontario Library Association at [log in to unmask] Professional development of librarians and information professionals _____________________________________________________________ Atlantic Baptist University Website: WWW.abu.nb.ca