>>> Education Institute <[log in to unmask]> 10/4/2006 4:00 PM
REGISTER TODAY for this NEW Audio Conference - You don't want to miss
this NEW Format!

"The Road to Roving: a Panel Discussion"
with Joan Giannone

You already know that the landscape for customer service in Libraries
is changing across North America. You've heard various well-known
speakers expound on the importance of a customer-focused approach;
you're aware of pro-active, customer-centric programs happening at
various Libraries, and maybe you've even kind of "tried roving" once or
twice in the past. But somehow, obstacles got in the way and it just
never took off.

Now you can find out what it takes to get this essential, pro-active
approach actually rolling, from Libraries who have been working quietly
to "make roving a reality" in their system in the past couple of years.
What's working for them? What didn't work? What obstacles did they
overcome, and exactly how did they do it?

Many Library Systems are grappling with the same issues, and could
really benefit from each other's experiences. Don't struggle to create
the roving wheel! Instead, get rolling more quickly and avoid some
potholes in the road with the experience and guidance provided in this
valuable session.

Monday, October 16, 2006
3:00 PM ET 12:00 PM PT
1 hour - Audio Conference

REGISTER AT www.THEPARTNERSHIP.CA and scroll down to the 'Education

The Benefits

In this interactive forum / panel discussion, representatives from
several Library Systems who are actively implementing roving will reveal
the most common challenges or obstacles they have struggled with as they
began to implement a pro-active or customer-focused service, and roving
reference. More importantly, they will share the specifics of the
practical approaches, tools and solutions generated by their Library
staff and managers, to overcome these challenges.

Who Should Participate?

All Library CEO's, Managers and Supervisors who want to launch
pro-active service and roving in their Library System, or have already
tried to get roving started and are now looking for ideas and solutions
to the problems they are encountering.

Method of Presentation

Participants will be provided with some pre-session reading and a
guided questionnaire to supply their questions in advance for the panel
(and Joan Giannone) to answer during the session. Audio teleconference
session supported by a handout

Member: $54.00 + GST
Non-Member: $74.00 + GST

REGISTER AT  Scroll to Education Institute and
click on this course!

About the presenter.....
Joan Giannone is a recognized leader with 20 years experience
successfully producing tangible, positive results through people-driven
solutions that improve communication, produce needed cultural change and
put customers first in Libraries and other organizations across Canada.
As President of Mentor Group Training Inc., Joan is dedicated to
supporting the progress and success of Libraries by creating effective
communicators, customer-focused employees and high-impact leaders.

Developed for the Education Institute by the Library Association of


The Education Institute, brought to you by The Partnerrship
The learning programs of the

If you have questions please contact the appropriate Association
or Meredith Gilbert for the Partnership and the Education Institute at
Ontario Library Association at [log in to unmask] 

Professional development of librarians and information professionals

Atlantic Baptist University