"Technology Overload: Designing to Minimize Stress"
with John Kupersmith

People who work in all types of libraries experience computer-related
stress on a daily basis, and so do many of our users. The effects range
from mildly stimulating to seriously harmful. This talk presents survey
results on librarians' stress, outlines how stress occurs, and suggests
how to cope with stress and to design systems to be as stress-free as

Tuesday, Oct. 17th, 2006
1:00 PM ET 10:00 AM PT
1 hour - Audio Conference

REGISTER AT www.THEPARTNERSHIP.CA and scroll down to the 'Education

The Benefits

Participants will gain a basic understanding of stress, guidelines for
coping with computer-related stress as individuals, and ideas for
applying this knowledge in usability and design work.

Who Should Participate?

Staff who work with computers and online systems, especially those in
public services, Web usability, and interface design.

Key Topics You Will Explore

*  What is "technostress"?
* How prevalent is it among librarians?
* Coping with computer-related stress
* Designing systems to be as stress-free as possible

Method of Instruction

Audio teleconference session supported by a handout

Member: $54.00 + GST
Non-Member: $74.00 + GST

REGISTER AT  Scroll to Education Institute and
click on this course!

About the presenter.....
John Kupersmith serves as reference librarian, usability tester, and
member of the Web Advisory Group at the University of California,
Berkeley. Previously, he was Service Design Analyst at the California
Digital Library, Internet Services Librarian at the Washoe County
Library in Reno, Nevada, and coordinated online searching (remember
that?) and user education at the University of Texas at Austin General

John's interest in the human effects of technology predates the Web. He
drew attention to computer-related stress in libraries in a 1992
article, "Technostress and the Reference Librarian," and expanded on it
in "Technostress in the Bionic Library" (1998), both of which are
available in full text on his Web site
( He has taught numerous
workshops on this topic, for clients that include the Harvard University
Professional Development Committee, Texas Library Association, and
California Clearinghouse for Library Instruction. He will be presenting
on this topic at Internet Librarian 2006.

What Participants Have Said
"An excellent speaker."
"Very useful. Thought provoking. The advice was practical and address
problems I have observed in my own work with library patrons."
"We will be acting on these suggestions."

Developed for the Education Institute by Darlene Fichter's Northern
Lights Internet Solutions, Inc. in Saskatoon.


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Professional development of librarians and information professionals

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