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Registration is now open for Fall Teleconferences and Online Courses…


Knowledge Management Synergy – An Integration of People, Process and Technology


September 7, 2005

1:00 pm2:30 pm ET

Speaker: Tracey Weiler, Manager, Knowledge Management, Research in Motion

Members $77 Non-members $97


Not just for businesses and special libraries, but for all types of information enterprise including public and academic libraries, Knowledge Management principles and tactics enable effective use of institutional knowledge and can be applied in any organization to ensure that its full potential is realized.


 This session will focus on four main areas:


  1. A fundamental understanding of the theory and strategies underlying Knowledge Management (KM)
    1. Knowledge Management
    2. Organizational Learning


  1. KM Synergy - An Integration of People, Process and Technology
    1. In recent years, Knowledge Management (KM) efforts have been directed predominantly at IT infrastructures.
    2. This section will focus KM strategies on people and process and consider technology as the vehicle or tool to achieve KM synergy.
    3. Most initiatives have been driven and limited by technological capabilities rather than by strategy.


  1. How Knowledge Management theory has been turned into a best practice at Research In Motion
    1. Case study of Research In Motion’s Customer Support Operations department


  1. How you can implement Knowledge Management best practices within your organization



Tracey (Palmer) Weiler is Manager of Knowledge Management at Research in Motion (RIM) and is an MBA candidate at Wilfred Laurier University. A proven team builder, Tracey has also worked at PricewaterhouseCoopers in Knowledge Management and Nitidus as Research Analyst where she was involved both in KM and competitive intelligence. Tracey is a past president of Canadian Association for Special Libraries and Information Services (CASLIS) and former Director of the University of Toronto’s Faculty of Information Studies Alumni Association.


Registration forms are available at http://www.cla.ca/cpd/cla_cpd_registration_form_fall2005.pdf.


More information on the Fall session is available at www.cla.ca/cpd/ or by contacting:


Lisa Twardowska BA MLIS, Continuing Professional Development Officer, Canadian Library Association

328 Frank Street, Ottawa, Ontario  K2P 0X8

TEL 613/232.9625 ext. 322   FAX 613/563.9895   [log in to unmask]   www.cla.ca/cpd/