[Please excuse cross-postings]
Registration is now open for Fall
Teleconferences and Online Courses…
Knowledge Management Synergy – An
Integration of People, Process and Technology
Teleconference
September 7, 2005
1:00 pm – 2:30 pm ET
Speaker: Tracey Weiler, Manager, Knowledge Management,
Research in Motion
Members $77 Non-members $97
Not just for businesses and special libraries, but for all
types of information enterprise including public and academic libraries,
Knowledge Management principles and tactics enable effective use of
institutional knowledge and can be applied in any organization to ensure that
its full potential is realized.
This session will focus on four main areas:
- A fundamental understanding of the theory and strategies underlying
Knowledge Management (KM)
- Knowledge Management
- Organizational Learning
- KM Synergy - An Integration of People, Process and Technology
- In recent years, Knowledge
Management (KM) efforts have been directed predominantly at IT
infrastructures.
- This section will focus KM strategies
on people and process and consider technology as the vehicle or tool to
achieve KM synergy.
- Most initiatives have been
driven and limited by technological capabilities rather than by strategy.
- How Knowledge Management theory has been turned into a best practice
at Research In Motion
- Case study of Research In
Motion’s Customer Support Operations department
- How you can implement Knowledge Management best practices within
your organization
Tracey (Palmer) Weiler is Manager of
Knowledge Management at Research in Motion (RIM) and is an MBA candidate at Wilfred Laurier University.
A proven team builder, Tracey has also worked at PricewaterhouseCoopers in
Knowledge Management and Nitidus as Research Analyst where she was involved
both in KM and competitive intelligence. Tracey is a past president of Canadian
Association for Special Libraries and Information Services (CASLIS) and former
Director of the University
of Toronto’s
Faculty of Information Studies Alumni Association.
Registration forms are available at http://www.cla.ca/cpd/cla_cpd_registration_form_fall2005.pdf.
More information on the Fall session is available at www.cla.ca/cpd/ or by contacting:
Lisa
Twardowska BA MLIS, Continuing Professional Development Officer, Canadian
Library Association
328 Frank Street, Ottawa, Ontario K2P 0X8
TEL 613/232.9625 ext. 322 FAX
613/563.9895 [log in to unmask]
www.cla.ca/cpd/