Registration is now open for Fall
Teleconferences and Online Courses…
Knowledge Management Synergy – An
Integration of People, Process and Technology
September 7, 2005
Speaker: Tracey Weiler, Manager, Knowledge Management,
Research in Motion
Members $77 Non-members $97
Not just for businesses and special libraries, but for all
types of information enterprise including public and academic libraries,
Knowledge Management principles and tactics enable effective use of
institutional knowledge and can be applied in any organization to ensure that
its full potential is realized.
This session will focus on four main areas:
A fundamental understanding of the theory and strategies underlying
Knowledge Management (KM)
KM Synergy - An Integration of People, Process and Technology
In recent years, Knowledge
Management (KM) efforts have been directed predominantly at IT
This section will focus KM strategies
on people and process and consider technology as the vehicle or tool to
achieve KM synergy.
Most initiatives have been
driven and limited by technological capabilities rather than by strategy.
How Knowledge Management theory has been turned into a best practice
at Research In Motion
Case study of Research In
Motion’s Customer Support Operations department
How you can implement Knowledge Management best practices within
Tracey (Palmer) Weiler is Manager of
Knowledge Management at Research in Motion (RIM) and is an MBA candidate at WilfredLaurierUniversity.
A proven team builder, Tracey has also worked at PricewaterhouseCoopers in
Knowledge Management and Nitidus as Research Analyst where she was involved
both in KM and competitive intelligence. Tracey is a past president of Canadian
Association for Special Libraries and Information Services (CASLIS) and former
Director of the University
Faculty of Information Studies Alumni Association.