[Please excuse cross-postings]

Registration is now open for Fall Teleconferences.

*Knowledge Management Synergy - An Integration of People, Process and

*Expanding Library Horizons through Alternative Funding Sources

*Evidence Based Library and Information Practice - The Canadian Scene

Knowledge Management Synergy - An Integration of People, Process and

September 7, 2005

1:00 pm - 2:30 pm ET

Speaker: Tracey Weiler, Manager, Knowledge Management, Research in Motion

Members $77 Non-members $97

Not just for businesses and special libraries, but for all types of
information enterprise including public and academic libraries, Knowledge
Management principles and tactics enable effective use of institutional
knowledge and can be applied in any organization to ensure that its full
potential is realized.

 This session will focus on four main areas:

1.      A fundamental understanding of the theory and strategies underlying
Knowledge Management (KM)

a.      Knowledge Management
b.      Organizational Learning

2.      KM Synergy - An Integration of People, Process and Technology

a.      In recent years, Knowledge Management (KM) efforts have been
directed predominantly at IT infrastructures.
b.      This section will focus KM strategies on people and process and
consider technology as the vehicle or tool to achieve KM synergy.
c.      Most initiatives have been driven and limited by technological
capabilities rather than by strategy.

3.      How Knowledge Management theory has been turned into a best practice
at Research In Motion

a.      Case study of Research In Motion's Customer Support Operations

4.      How you can implement Knowledge Management best practices within
your organization

Tracey (Palmer) Weiler is Manager of Knowledge Management at Research in
Motion (RIM) and is an MBA candidate at Wilfred Laurier University. A proven
team builder, Tracey has also worked at PricewaterhouseCoopers in Knowledge
Management and Nitidus as Research Analyst where she was involved both in KM
and competitive intelligence. Tracey is a past president of Canadian
Association for Special Libraries and Information Services (CASLIS) and
former Director of the University of Toronto's Faculty of Information
Studies Alumni Association.

Expanding Library Horizons through Alternative Funding Sources

September 13, 2005

1:00 - 2:30 pm ET

Eric Stackhouse, Chief Librarian, Pictou-Antigonish Regional Library

Members $77 Non-members $97

How are libraries to deliver innovative and value-added services with static
or shrinking operating budgets? There are ways to engage new funding sources
through strategic partnerships without compromising your goals and
objectives. To achieve this will require new approaches and attitudes
borrowed from community development, political advocacy, and business.

The presentation will provide detailed explanation of these concepts and how
to put them into use in your own library. It will be argued that this
approach can also provide a stable and expanding future for operating
funding. It is the perfect time to be a community institution that is "all
things to all people".

Eric Stackhouse is Chief Librarian of the Pictou-Antigonish Regional
Library. A graduate of both the University of Toronto and the University of
Western Ontario, he has worked in school, university, and public libraries.
A strong advocate of a community development role for libraries, Eric has a
particular interest in rural library services and how they can play a role
in providing a future for small communities. Originally from Saint John, he
now resides in Pictou County, Nova Scotia.

Evidence Based Library and Information Practice - The Canadian Scene

September 21, 2005

11:30 am - 12:30 pm ET

Susan Cleyle, Associate University Library, Memorial University of

Members $55 Non-members $75

Evidence Based Librarianship is not a new idea but recent conferences have
dealt with this topic (England 2001, Alberta, Canada 2003 and Australia
October 2005)  and raised awareness.  The result is a growing interest in
building a body of evidence so librarians can make the best service
decisions possible. Three Canadian librarians (Denise Koufogiannakis-
University of Alberta, Lindsay Glynn- Memorial and Su Cleyle- Memorial) have
been working to organize a Canadian EBL organization. They co-founded CLA's
newest Interest Group - EBLIG amd are also working to establish a journal
dedicated to this topic. Come to this talk to learn more about evidence
based librarianship, what is happening on the Canadian scene and what you
can do to become involved.  Time will be set aside for a discussion of EBL
issues that are of interest to you, so don't miss out on this

Susan Cleyle has a B.A. from Mount Allison University and an M.L.I.S. from
Dalhousie University. She is Associate University Librarian at Memorial
University of Newfoundland. Prior to this, she was involved with library
systems. She served as CACUL President (Canadian Association of College and
University Libraries) from 2003-2005 where she worked with her executive to
provide research opportunities for its membership. Recently Su co-founded
the Canadian Library Association's newest Interest Group - Evidence Based
Librarianship IG. Her interest in this area stems from her administration
work and her current sabbatical dealing with this topic.

Registration forms are available at

More information on the Fall session is available at or by

Lisa Twardowska BA MLIS, Continuing Professional Development Officer,
Canadian Library Association

328 Frank Street, Ottawa, Ontario  K2P 0X8

TEL 613/232.9625 ext. 322   FAX 613/563.9895   [log in to unmask]