OLA Management & Leadership Workshops

Recreating Services with New Technologies: Service Strategies for the Millennium

Speakers: Stephen Abram, VP, Sirsi Corporation; Jane Dysart, Dysart & Jones Associates.

With increasing demands from clients and the plethora of new technologies and content sources rapidly hitting the market, it's difficult to know what services to provide! How do we identify those technologies that will have the greatest impact on our services? At the close of this one day workshop, participants will have:
    €     Gained insights from leading edge librarians through case studies
    €     Obtained a process and ideas for re-designing information services, ensuring their services are based on current and emerging client needs
    €     Practiced applying these methodologies supplied by the instructors by developing a Service Strategies Roadmap
    €     Identified technologies to be investigated for use in these re-created services for the millennium
    €     Discussed new technologies available and on the horizon
    €     Created a plan for immediate next steps using learnings from the course

The instructors challenge participants to view their services and technology use in terms of meeting clients' current and emerging needs. The interactive team teaching technique allows you to share both the experiences of the instructors and your fellow participants.

One-day workshop
Monday, April 25, 2005
 9:00- 4:30 p.m. Eastern time

 Novotel North York
 Gibson Ballroom
 3 Park Home Avenue
 North York, ON    M2N 6L3
 (North York City Centre subway station)

REGISTER ON-LINE TODAY on www.thepartnership.ca.  Scroll down to 2004/2005 Calendar and click on April 25th.

Anyone responsible for providing information services and streamlining operations using technology will find insights from the discussions with instructors and peers.


 Group discussions and lessons learned will stimulate many ideas for creating or re-creating information services and for utilizing new technologies to improve services. Action plans using proven processes will provide attendees with concrete next steps for their information services.

    €     Case studies from leading edge libraries
    €     Discussion of new technologies & their application to information services
    €     Process for re-designing information services
    €     Development of a Service Strategies Roadmap


 Lecture, discussion, exercises.


 Member: $229.00 $ + GST
 Non-Member: $279.00 + GST

Biographies of presenters:

Vice President, Innovation, Sirsi Corporation
 Stephen Abram is Vice President of Innovation for Sirsi. He is responsible for analyzing trends in the library and information marketplace. Formerly he was Vice President, Corporate Development for Micromedia ProQuest, Canadas largest electronic publisher where he was responsible for the long term development of their successful print, microform, CD-ROM, intranet and web-based news, periodical, directory, corporate, engineering and government information publishing lines. He has been Publisher, Electronic Information for Carswell and Thomson Electronic Publishing in Canada and the U.S and has managed libraries, marketing and information resources for Hay Management Consultants, Coopers & Lybrand (now PriceWaterhouseCoopers) as well as positions with the Canadian law firm Smith, Lyons, Torrance, Stevenson, & Mayer, and Suncor. Stephen has held positions nationally and internationally for many information industry and librarian organizations, including the Special Libraries Association (SLA), Ontario Library Association (OLA) President 2002-2003, Canadian Association of Special Libraries and Information Services (CASLIS), Information Technology Association of Canada (ITAC), and The Electronic Rights Licensing Association (TERLA). He is currently president of the Canadian Library Association (CLA). He writes and speaks frequently on new roles for librarians, developing effective knowledge ecologies, product creation and marketing, library technology trends and e-learning. He has won many awards and in March 2002 Stephen was named by Library Journal as one of the Top 50 librarians who are shaping the future of libraries and librarianship.

Principal, Dysart & Jones Associates
 Jane Dysart is a Principal of Dysart & Jones Associates (D&J), a nationally recognized leader in library and information service consulting which focuses on assisting libraries in the areas of information management, strategic and business planning, service design, and market positioning, conference planning, customized workshops, facilitation, team and management coaching. Founded in 1992 D&J has developed a strong track record of working with information service providers in public and private sectors to develop plans, products and services that are as visionary as they are tactical and responsive in a rapidly changing environment. Prior to founding D&J, Jane was Manager, Information Resources for Royal Bank of Canada She has authored many articles, most recently in Information Today, KMWorld and Information Outlook. She is currently Conference Program Director for: Internet Librarian 2005, Computers in Libraries 2005, and KMWorld 2005. She has served in several executive capacities for many associations, including President of the Special Libraries Association, and is a recipient of SLA's prestigious John Cotton Dana Award. She is involved in presenting workshops for a number of organizations, teaches regularly at the University of Toronto, Faculty of Information Studies and is on faculty for their Managing Information Enterprises Certificate Program.


The Education Institute
The learning programs of the APLA-BCLA-LAA-NSLA-OLA-SLA Partnership

If you have questions please contact the appropriate Association
or Meredith Gilbert at Ontario Library Association at
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Professional development of librarians and information professionals