OLA Management & Leadership Workshops

Recreating Services with New Technologies: Service Strategies for the

Speakers: Stephen Abram, VP, Sirsi Corporation; Jane Dysart, Dysart &
Jones Associates.

With increasing demands from clients and the plethora of new
technologies and content sources rapidly hitting the market, it's
difficult to know what services to provide! How do we identify those
technologies that will have the greatest impact on our services? At the
close of this one day workshop, participants will have:
    EUR     Gained insights from leading edge librarians through case
    EUR     Obtained a process and ideas for re-designing information
services, ensuring their services are based on current and emerging
client needs
    EUR     Practiced applying these methodologies supplied by the
instructors by developing a Service Strategies Roadmap
    EUR     Identified technologies to be investigated for use in these
re-created services for the millennium
    EUR     Discussed new technologies available and on the horizon
    EUR     Created a plan for immediate next steps using learnings from
the course

The instructors challenge participants to view their services and
technology use in terms of meeting clients' current and emerging needs.
The interactive team teaching technique allows you to share both the
experiences of the instructors and your fellow participants.

One-day workshop
Monday, April 25, 2005
 9:00- 4:30 p.m. Eastern time

 Novotel North York
 Gibson Ballroom
 3 Park Home Avenue
 North York, ON    M2N 6L3
 (North York City Centre subway station)

REGISTER ON-LINE TODAY on  Scroll down to
2004/2005 Calendar and click on April 25th.

Anyone responsible for providing information services and streamlining
operations using technology will find insights from the discussions with
instructors and peers.


 Group discussions and lessons learned will stimulate many ideas for
creating or re-creating information services and for utilizing new
technologies to improve services. Action plans using proven processes
will provide attendees with concrete next steps for their information

    EUR     Case studies from leading edge libraries
    EUR     Discussion of new technologies & their application to
information services
    EUR     Process for re-designing information services
    EUR     Development of a Service Strategies Roadmap


 Lecture, discussion, exercises.


 Member: $229.00 $ + GST
 Non-Member: $279.00 + GST

Biographies of presenters:

Vice President, Innovation, Sirsi Corporation
 Stephen Abram is Vice President of Innovation for Sirsi. He is
responsible for analyzing trends in the library and information
marketplace. Formerly he was Vice President, Corporate Development for
Micromedia ProQuest, Canadas largest electronic publisher where he was
responsible for the long term development of their successful print,
microform, CD-ROM, intranet and web-based news, periodical, directory,
corporate, engineering and government information publishing lines. He
has been Publisher, Electronic Information for Carswell and Thomson
Electronic Publishing in Canada and the U.S and has managed libraries,
marketing and information resources for Hay Management Consultants,
Coopers & Lybrand (now PriceWaterhouseCoopers) as well as positions with
the Canadian law firm Smith, Lyons, Torrance, Stevenson, & Mayer, and
Suncor. Stephen has held positions nationally and internationally for
many information industry and librarian organizations, including the
Special Libraries Association (SLA), Ontario Library Association (OLA)
President 2002-2003, Canadian Association of Special Libraries and
Information Services (CASLIS), Information Technology Association of
Canada (ITAC), and The Electronic Rights Licensing Association (TERLA).
He is currently president of the Canadian Library Association (CLA). He
writes and speaks frequently on new roles for librarians, developing
effective knowledge ecologies, product creation and marketing, library
technology trends and e-learning. He has won many awards and in March
2002 Stephen was named by Library Journal as one of the Top 50
librarians who are shaping the future of libraries and librarianship.

Principal, Dysart & Jones Associates
 Jane Dysart is a Principal of Dysart & Jones Associates (D&J), a
nationally recognized leader in library and information service
consulting which focuses on assisting libraries in the areas of
information management, strategic and business planning, service design,
and market positioning, conference planning, customized workshops,
facilitation, team and management coaching. Founded in 1992 D&J has
developed a strong track record of working with information service
providers in public and private sectors to develop plans, products and
services that are as visionary as they are tactical and responsive in a
rapidly changing environment. Prior to founding D&J, Jane was Manager,
Information Resources for Royal Bank of Canada She has authored many
articles, most recently in Information Today, KMWorld and Information
Outlook. She is currently Conference Program Director for: Internet
Librarian 2005, Computers in Libraries 2005, and KMWorld 2005. She has
served in several executive capacities for many associations, including
President of the Special Libraries Association, and is a recipient of
SLA's prestigious John Cotton Dana Award. She is involved in presenting
workshops for a number of organizations, teaches regularly at the
University of Toronto, Faculty of Information Studies and is on faculty
for their Managing Information Enterprises Certificate Program.


The Education Institute
The learning programs of the APLA-BCLA-LAA-NSLA-OLA-SLA Partnership

If you have questions please contact the appropriate Association
or Meredith Gilbert at Ontario Library Association at 
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Professional development of librarians and information professionals