>>> Education Institute <[log in to unmask]> 2/14/2007 11:01
REGISTER TODAY for this 90 minutes Audio Conference!
Roving Reference: The Continuing Saga
Back by popular demand, this session is a sequel to the popular audio
session featured in October, 2006, this time focusing on what Library
staff want and need to know in order to Rove more comfortably and
Did you know that over 50% of your library users may never approach the
desk to ask for the help they need? These "hidden customers" will only
be served when you get out from behind the desk to provide Roving
In this presentation and interactive panel discussion, Joan Giannone
and representatives from several Library Systems will reveal the most
common challenges they struggled with to implement roving. More
importantly, they will share the best tips, practical approaches, tools
and solutions they have used to overcome their challenges and better
serve customers wherever they need assistance within their Library.
Don't struggle to create the roving wheel! Instead, become comfortable
and effective more quickly, avoiding some potholes in the road with the
practical tips, effective approaches, experience and guidance provided
in this valuable session.
Monday, Feb. 26th, 2007
3:00 PM ET 12:00 PM PT
1.5 hour - Audio Conference
REGISTER AT www.THEPARTNERSHIP.CA and scroll down to the 'Education
* Additional understanding of why Roving Reference is now so
* Statistics and data about Roving, and Library Customers' response to
* A sense of how easy (and even enjoyable) roving can be, once you know
the best approaches.
* The experiences of those who have gone before you, to help you avoid
* Some of the most practical approaches, tips and techniques for
providing Roving service, as observed and taught by Joan Giannone, and
being used at other Library Systems.
* A comprehensive list of URLs for Roving Reference articles,
presentations, white papers etc.
Who Should Participate?
All Public Library Staff, Supervisors and Managers who want to begin to
implement pro-active service and roving in their Library System, or
those who have already tried to get roving started and are now looking
for ideas and solutions to the problems they are encountering.
Key Topics You Will Explore
* Pro-active Service and Roving: What it is, and what it is not.
* Why is Roving even necessary?
* How are customers responding to Roving?
* Understanding a Library's true advantage over your competition in the
* How to Rove? Best tips and techniques.
* When to Rove? To schedule or not to schedule. How to make roving part
of everyone's day.
* What's working? What's not working?
Method of Instruction
Participants will receive a questionnaire and pre-session reading in
advance, to supply their questions to Joan Giannone and the panelists.
Following the session, Joan Giannone will supply a Blog to continue the
Q & A and information exchange about roving.
Fees for 90 minute Audio-Conference
Member: $79.00 + GST
Non-Member: $109.00 + GST
REGISTER AT www.thepartnership.ca. Scroll to Education Institute and
click on this course!
About the presenter.....
Joan Giannone is a recognized Leader and Training Professional with
over 20 years experience successfully producing tangible results through
people-driven solutions which improve communication, produce positive
cultural change and put customers first in Libraries and other
organizations across Canada. As President of Mentor Group Training Inc.,
Joan has dedicated her efforts for the past 4 years to supporting the
progress and success of Libraries by creating effective communicators,
customer-focused employees and high-impact leaders.
Joan is an empathetic listener, compelling communicator, and dynamic
speaker -- an effective creator of client partnerships, and a positive
catalyst for organizational transformation.
Developed for The Education Institute by the Library Association of
The Education Institute, brought to you by The Partnerrship
The learning programs of the
If you have questions please contact the appropriate Association
or Meredith Gilbert for the Partnership and the Education Institute at
Ontario Library Association at [log in to unmask]
Professional development of librarians and information professionals
Atlantic Baptist University