Please excuse cross-posting of this message.
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The Nova Scotia Provincial Library will host the Education Institute audio conference “Roving Reference: The Continuing Saga” with Joan Giannone on February 26th. Back by popular demand, this session is a sequel to the popular audio session featured in October, 2006, this time focusing on what Library staff want and need to know in order to Rove more comfortably and effectively. Did you know that over 50% of your library users may never approach the desk to ask for the help they need? These "hidden customers" will only be served when you get out from behind the desk to provide Roving Service.
In this presentation and interactive panel discussion, Joan Giannone and representatives from several Library Systems will reveal the most common challenges they struggled with to implement roving. More importantly, they will share the best tips, practical approaches, tools and solutions they have used to overcome their challenges and better serve customers wherever they need assistance within their Library. Don't struggle to create the roving wheel! Instead, become comfortable and effective more quickly, avoiding some potholes in the road with the practical tips, effective approaches, experience and guidance provided in this valuable session.
The Benefits:
- Additional understanding of why Roving Reference is now so important.
- Statistics and data about Roving, and Library Customers' response to it.
- A sense of how easy (and even enjoyable) roving can be, once you know the best approaches.
- The experiences of those who have gone before you, to help you avoid some pitfalls.
- Some of the most practical approaches, tips and techniques for providing Roving service, as observed and taught by Joan Giannone, and being used at other Library Systems.
- A comprehensive list of URLs for Roving Reference articles, presentations, white papers etc.
Who Should Participate?
All Public Library Staff, Supervisors and Managers who want to begin to implement pro-active service and roving in their Library System, or those who have already tried to get roving started and are now looking for ideas and solutions to the problems they are encountering.
Key Topics:
- Pro-active Service and Roving: What it is, and what it is not.
- Why is Roving even necessary?
- How are customers responding to Roving?
- Understanding a Library's true advantage over your competition in the information industry.
- How to Rove? Best tips and techniques.
- When to Rove? To schedule or not to schedule. How to make roving part of everyone's day.
- What's working? What's not working?
Joan Giannone
Joan Giannone is a recognized Leader and Training Professional with over 20 years experience successfully producing tangible results through people-driven solutions which improve communication, produce positive cultural change and put customers first in Libraries and other organizations across Canada. She is President of Mentor Group Training Inc.
Developed for The Education Institute by the Library Association of Alberta.
SESSION DETAILS:
Time: Monday, February 26th, 4:00 - 5:30 p.m.
Place: Conference Room, Nova Scotia Provincial Library, 3770 Kempt Road, Halifax
This session is free; parking is available in front of the building.
Please respond to Carol Morris at [log in to unmask] or by phone at 424-2477 if you would like to attend this session.
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We respectfully request that you refrain from wearing any scented products, including perfume, hair spray, cologne, deodorant, etc. and we thank you for your cooperation.
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