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The Nova Scotia Provincial Library will be hosting the CLA Teleconference "Knowledge Management Synergy - An Integration of People, Process and Technology" with Tracey Weiler, Manager of Knowledge Management at Research in Motion on September 7th.  Not just for businesses and special libraries, but for all types of information enterprises including public and academic libraries, Knowledge Management (KM) principles and tactics enable effective use of institutional knowledge and can be applied in any organization to ensure that its full potential is realized.

This session will focus on four main areas:
1. A fundamental understanding of the theory and strategies underlying Knowledge Management
2. KM Synergy - An Integration of People, Process and Technology
3. A case study of Research In Motion's Customer Support Operations department will show
how Knowledge Management theory has been turned into a best practice at Research In Motion
4. How you can implement Knowledge Management best practices within your organization

In addition to being Manager of Knowledge Management at Research in Motion (RIM) Tracey (Palmer) Weiler is an MBA candidate at Wilfred Laurier University. A proven team builder, Tracey has also worked at PricewaterhouseCoopers in Knowledge Management and Nitidus as Research Analyst where she was involved both in KM and competitive intelligence. Tracey is a past president of Canadian Association for Special Libraries and Information Services (CASLIS) and former Director of the University of Toronto's Faculty of Information Studies Alumni Association.

SESSION DETAILS:
Time: Wednesday, September 7th, 2:00 - 3:30 p.m
Place: Conference Room, Nova Scotia Provincial Library, 3770 Kempt Road, Halifax
Format: 90 minute teleconference
This session is free.
Parking is available in front of the building.

Please respond to Carol Morris at [log in to unmask] or by phone at 424-2477 if you would like to attend this session.

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We respectfully request that you refrain from wearing any scented products, including perfume, hair spray, cologne, deodorant, etc. and we thank you for your cooperation.

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