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Join us at the Nova Scotia Provincial Library on October 30th for the audio conference “Conflict Resolution: Yes, It Can Be Resolved” with Rebecca Jones.  Just the word "conflict" makes most people wince. Yet, the fact is, working with people means that sooner or later you will have to deal with conflict or disagreements. Conflict doesn't have to be bad, hurtful or messy - it just needs to be managed. This session looks at how to deal with conflict to minimize damage and maximize resolution and most importantly, how to manage yourself. 

The Benefits 
Lead by a sought-after practitioner and facilitator, this session is filled with tips, techniques and real world examples that will help you resolve conflicts. 

Who Should Participate? 
Aimed at any information professionals who work with other people or groups of people (librarians, trustees, managers, etc.) and need to accomplish something or get work done. This session is relevant to all. 

Key Topics
How to deal with conflict 
Tips & techniques for resolving conflict 
Examples of conflict resolution dos and don'ts 
Insights and ideas for managing yourself & managing your next conflict 

Presenter 
Rebecca Jones is the co-founder and principal of Dysart & Jones Associates, a leading consulting firm specializing in knowledge management and strategic planning. At Dysart & Jones, Rebecca's focus has been on facilitating clients' planning processes, problem solving and project management. Before moving into consulting she worked for Imperial Oil for eight years as Manager, Information Resources, and subsequently as Leader, Computing Skills Training. Rebecca is a popular speaker at international conferences and has written extensively on business plans, information audits, and the effect of information technologies on the roles of information professionals. She leads many workshops and teaches several courses at the University of Toronto Professional Learning Centre. 

What Participants Have Said 
"Absolutely well done." 
"I would love to hear Rebecca speak again." 
"A must." 

Developed for the Education Institute by Jane Dysart, founding partner of Dysart & Jones, Toronto. 

SESSION DETAILS:
Time: Monday, October 30th, 4:00 - 5:00 p.m.
Place: Conference Room, Nova Scotia Provincial Library, 3770 Kempt Road, Halifax
This session is free; parking is available in front of the building.

Please respond to Carol Morris at [log in to unmask] or by phone at 424-2477 if you would like to attend this session.  

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We respectfully request that you refrain from wearing any scented products, including perfume, hair spray, cologne, deodorant, etc. and we thank you for your cooperation.
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